Technical Engineer (Electronic Security) - Onsite

PMT Security Systems; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

PMT Security Systems is seeking an on-site Technical Engineer (Electronic Security) in Melbourne. The role focuses on incident management, troubleshooting across Alarm, Access Control and CCTV, and supporting field engineers.

You will collaborate with internal teams and stakeholders to ensure project success and regulatory compliance. Minimum 3–5 years in technical electronic security or IT support, with a mandatory security clearance/license.

Qualifications

• 3–5 years in technical electronic security engineering or IT support.
• Experience in security systems or related sector preferred.
• Ability to manage or influence cross-functional teams effectively.
• Strong analytical and problem-solving abilities.
• Relevant security clearance/license is mandatory.

Responsibilities

• Manage an incident queue and support security services for the customer.
• Investigate causes and manage incidents through resolution.
• Troubleshoot hardware, software, and operational issues in Alarm, Access Control, and CCTV.
• Support field engineers with installation, commissioning and troubleshooting.
• Liaise with project managers, sales, service delivery and technical teams.
• Assist pre-sales with scoping solutions and cost estimation.
• Maintain technical documentation and ensure compliance with standards.
• Mentor junior staff and share knowledge within the team.
• Collaborate with stakeholders to deliver projects on time and to quality.

Skills

Security engineering

Troubleshooting

Incident management

Cross-functional collaboration

Stakeholder communication

Documentation

Tools

Project management tools

Documentation tools

Job description

Technical Engineer (Electronic Security) - Onsite

As an onsite customer Technical Engineer, you will manage an incident queue and support security services for one of Australia's largest businesses. You will investigate causes and manage incidents through to resolution, respecting customer requirements and specifications. The role involves troubleshooting, supporting field engineers, liaising with stakeholders, and occasionally attending sites when remote resolution is not possible.

Key responsibilities

Proactively manage and prioritise both customer- and system-logged alerts, ensuring timely response and resolution of incidents and project tasks.

Diagnose and resolve complex hardware, software, and operational issues across Alarm, Access Control, and CCTV systems. Provide after-hours remote support as required to maintain service continuity.

Support field engineers with installation, commissioning, and troubleshooting activities.

Act as a key point of contact for internal stakeholders (project managers, sales, service delivery, technical teams) and external customers, ensuring clear communication and effective collaboration throughout the project and incident lifecycle.

Assist the critical infrastructure sales team by providing technical expertise during the pre-sales process, helping to scope solutions, answer technical queries, and ensure proposed solutions are feasible, effective, and accurately costed.

Maintain up-to-date technical documentation, including system configurations, troubleshooting guides, and change logs. Ensure all work complies with company policies, industry standards, and regulatory requirements.

Participate in the assessment, testing, and integration of new technologies and products, contributing to continuous improvement and innovation within the technical solutions portfolio.

Support the onboarding and ongoing training of staff on technical systems, best practices, and safety procedures. Share knowledge and mentor junior team members to build overall team capability.

Collaborate with internal teams and external stakeholders to deliver projects on time, within scope, and to the required quality standards. Ensure technical solutions are aligned with business requirements and industry best practice.

Identify opportunities for process improvement, automation, and innovation. Contribute to initiatives that enhance system reliability, efficiency, and customer satisfaction.

About you

Minimum 3-5 years' experience in a technical electronic security engineering or IT support role or 5 years or more in a field electronic security technical role.

Demonstrated success in delivering technical solutions and supporting business systems.

Experience working within the security systems, technology, or related sector preferred.

Proven ability to manage or influence cross-functional teams effectively.

Experience in troubleshooting, system integration, and technical documentation.

Strong analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Proficient in project management methodologies and tools.

Skilled in stakeholder engagement and relationship management.

Relevant Security Clearance / License (Mandatory).

P.M.T Security Systems Licences:

Private Security Business Registration VIC - 718-867-50S

NSW Master Security Licence - 409489606

Security Agent Licence SA - ISL 219671

Licence Security Firm (Class 2) QLD - 3280512

Security Industry Master Licence ACT - 17502397

Security Industry Licence WA - 49030

Electrician Contractor Licence NSW - 220703C

Registered Electrical Contractor VIC - 14216