Technical Delivery Lead - Cloud & IT Services

Datacom; City of Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Social events

Job summary

Datacom Australia is seeking a Technical Delivery Manager to lead day-to-day technical and service delivery for outsourced solutions. You will act as the escalation point, provide technical leadership and governance, and bridge customers with our technical teams to deliver outcomes.

The role requires you to be on customer site at least two days a week and to work in an agile environment, focusing on incident management, change management, and continuous improvement of services.

Qualifications

• 12 years of broad IT experience.
• 2+ years managing senior-level customer relationships within an IT Managed Services Environment.
• Demonstrated experience in leading people and teams.
• Proven customer-centric approach to service delivery.
• Experience in technical consulting/architecture.
• Strong analytical, problem-solving, and communication skills.
• Ability to obtain and keep an AGSVA security clearance at Baseline level and integrity check.
• Good communication skills verbally and in writing.

Responsibilities

• Provide technical leadership to the technical team to ensure EUX service is restored after an incident.
• Document changes undertaken by the BAU team clearly.
• Attend CAB meetings to advise on changes and impact to EUX BAU Systems.
• Escalate BAU issues when required; capture systematic issues for the technical roadmap.
• Collaborate with the CTO to drive process improvements and operational efficiency.
• Identify systems requiring upgrades and plan activities with the CTO.
• Plan and coordinate resources to deliver product implementations.
• Serve as the integration point between customers, Datacom teams, and vendors.
• Lead high-priority incident and problem management processes.
• Govern service delivery through performance reporting and change management review.
• Build strong customer relationships and meet commercial obligations.
• Provide operational information and system health updates to the Datacom Client.

Skills

Cloud (M365)

On-Prem Infrastructure

Security & Defender

Networking

MECM & Windows 11

Vendor Certifications

Job description

Datacom Australia is seeking a Technical Delivery Manager to lead day-to-day technical and service delivery for outsourced solutions. You will act as the escalation point, provide technical leadership and governance, and bridge customers with our technical teams to deliver outcomes.

The role requires you to be on customer site at least two days a week and to work in an agile environment, focusing on incident management, change management, and continuous improvement of services.