Strategic Account Manager, Tech Solutions

Datacom; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (Da

Job summary

Datacom is seeking an Account Manager in Adelaide to maximise revenue from major client accounts, overseeing enterprise-level support and service activities for Datacom products and services. You will work with a designated client group to ensure satisfaction and strategic growth, with a flexible hybrid approach to on-site and remote work.

The role requires 4+ years in account management, strong negotiation, and excellent communication.

Qualifications

• 4+ years of account management or similar experience.
• Experience managing customer contracts and requests.
• Proven sales ability with negotiation skills.
• Expert IT product and industry knowledge with client engagement at all levels.
• Specialist knowledge of relevant IT products.
• Strong project management skills.
• Excellent written and verbal communication.

Responsibilities

• Formulating, implementing and managing strategic business plans for major/key client accounts to achieve sales revenue targets.
• Managing revenue, growth, productivity and profit for your entire portfolio.
• Leading program processes and coordinating cross-business resources to ensure achievement of goals, schedules and quality commitments.
• Managing negotiations between the organisation, clients and third-parties involved.
• Collaborating with sales and support groups to identify opportunities for expanded business.
• Conducting product demonstrations and coordinating preparation of sales proposals, tenders and contracts.
• Acting as the organisation's single point of contact to clients during implementation.
• Working closely with clients to determine present and future needs and proposing suitable products, services and upgrades.
• Advising customers on information and business technology strategy.
• Supporting the wider sales team where required.

Skills

Negotiation skills

Communication skills

Project management

Sales ability

Industry knowledge

Education

Bachelor's degree in business/IT/engineering

Tools

CRM systems

Contract management software

Job description

Datacom is seeking an Account Manager in Adelaide to maximise revenue from major client accounts, overseeing enterprise-level support and service activities for Datacom products and services. You will work with a designated client group to ensure satisfaction and strategic growth, with a flexible hybrid approach to on-site and remote work.

The role requires 4+ years in account management, strong negotiation, and excellent communication.