Technical Business Analyst

eHealth NSW; Willoughby; Hybrid; AUD 124,000 - 151,000; Full time

Job summary

eHealth NSW is seeking a Technical Business Analyst – Clinical Integration to connect critical clinical systems across NSW. The role sits in Clinical Repositories and Integration Services (CRIS), liaising with architects, technology teams and stakeholders to turn complex requirements into practical solutions.

You’ll lead workshops, define interfaces and documentation, and ensure traceability through the project lifecycle, enabling secure, scalable health IT delivery across NSW Health.

Qualifications

• Extensive business analysis experience in healthcare systems.
• Experience across the software development lifecycle and delivery methodologies.
• Strong understanding of clinical workflows and information flows.
• Ability to translate healthcare needs into technical requirements.
• Facilitate workshops and communicate complex information clearly.
• Experience with integration, workflow and content management technologies.
• Proficient with Microsoft technologies used in healthcare solutions.

Responsibilities

• Elicit and define business and technical requirements using workshops, process mapping, data and system analysis, workflow analysis and stakeholder engagement.
• Translate complex business and user needs into EPICs, user stories and functional/non-functional requirements.
• Develop current and future state process maps, high-level technical designs and interface specs.
• Lead technical workshops and collaborate with NSW Health stakeholders, suppliers and engineers.
• Strengthen requirements traceability and governance across the solution lifecycle.
• Support benefits realisation by capturing lessons learned and recommending improvements.

Skills

Healthcare systems knowledge

Requirements elicitation

Workshop facilitation

Stakeholder engagement

Agile/PRINCE2

Integration concepts

Education

CCBA or CBAP accreditation

Equivalent demonstrated experience

Tools

SharePoint

Dynamics

Power Apps

SQL Server

NET

Power BI

SQL Reporting Services

Job description

Technical Business Analyst – Clinical Integration (Health Manager Level 3)

Bring your healthcare systems expertise to a Technical Business Analyst role connecting critical clinical systems across NSW, with hybrid flexibility, an ADO each month and benefits that support you beyond work.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, from $137,525 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm,16 November 2026

Join the Team

Be the connection between complex business needs and the technology that supports healthcare across NSW.

As a Technical Business Analyst within Clinical Repositories and Integration Services (CRIS), you’ll work alongside Solution Architects, technical teams and key stakeholders to turn complex requirements into clear, practical solutions.

From requirements and solution designs to interface specifications and technical documentation, you’ll bring clarity and structure to critical clinical integration services, helping our technical specialists focus on what they do best: designing, engineering and delivering great solutions.

In this role, you will:

• Elicit and define business and technical requirements using workshops, process mapping, data and system analysis, workflow analysis and stakeholder engagement.
• Translate complex business and user needs into EPICs, user stories, functional and non-functional requirements, process maps and specifications that support technical design and build.
• Develop current and future state process maps, high-level technical solution designs, interface specifications and supporting system documentation.
• Lead technical workshops and collaborate with NSW Health stakeholders, technology suppliers, Solution Architects, engineers, testers and support teams.
• Strengthen requirements traceability and documentation governance, ensuring technical artefacts remain accurate, current and consistent across the solution lifecycle.
• Support benefits realisation by assessing whether initiatives have achieved intended outcomes, capturing lessons learned and recommending improvements.

About You

We're looking for a Technical Business Analyst who combines strong healthcare systems knowledge with the ability to turn complex business and technical needs into clear, actionable requirements:

• Extensive business analysis experience in healthcare systems within a large, complex service organisation.
• Experience applying business analysis tools and techniques across the software development lifecycle and project delivery methodologies.
• Strong understanding of clinical workflows and information flows between healthcare systems.
• Ability to explain how these workflows and data flows shape requirements and interface specifications and inform the assessment of impacts on clinical users.
• Demonstrated ability to translate healthcare needs into requirements that supported technical delivery.
• Ability to facilitate workshops, influence stakeholders and communicate complex information clearly to audiences ranging from technical specialists to executives.
• Sound understanding of integration, workflow and content management technologies and how they support connected healthcare systems. Practical experience working in Agile and/or PRINCE2 delivery environments.
• Experience defining requirements for solutions using Microsoft technologies such as SharePoint, Dynamics, Power Apps, SQL Server, .NET, Power BI and SQL Reporting Services.
• Relevant qualifications and accreditation, or equivalent demonstrated experience. CCBA or CBAP accreditation through the International Institute of Business Analysis will be highly regarded.

What’s in it for You?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it.

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions everyday. Learn more about us at eHealth NSW

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful