Technical Business Analyst

Downer; Canberra; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Perks@Downer

Flexibility in work arrangements

Job summary

Downer is seeking a Technical Business Analyst in Canberra to support Defence ERP projects, providing SME advice on maintenance and engineering processes in sustainment with Defence.

You will work with Defence stakeholders and SAP SMEs to translate requirements into process designs, produce documentation, and support data governance and migration activities for asset management enhancements.

Qualifications

• Extensive experience working within SAP ERP environments, ideally supporting Defence, engineering, maintenance, or asset-intensive organisations.
• Demonstrated understanding of maintenance and engineering business processes, ideally within acquisitions or sustainment programs.
• Proven experience in data management, ETL processes, and data governance.
• Experience with SAP S/4HANA transformation or sustainment.
• Strong stakeholder engagement and communication skills.
• Broad knowledge of maintenance, engineering, and asset management processes aligned with industry frameworks.
• Proven business analysis capability, including requirements elicitation, process mapping, stakeholder engagement, and solution design.

Responsibilities

• Support uplift, standardisation, and governance of engineering and asset management processes within Defence ERP environments.
• Provide SME advice on maintenance and engineering processes in sustainment with Defence.
• Collaborate with Defence stakeholders, SAP SMEs, and technical teams to translate business requirements into structured process designs.
• Produce high-quality documentation including process maps, work instructions, and operating procedures.
• Support data migration, ETL activities, master data management, and governance to improve data quality.
• Develop process documentation, facilitate workshops, support testing and change activities, and provide data-driven insights.

Skills

SAP ERP environments

Maintenance & engineering processes

Data management

ETL processes

Data governance

SAP S/4HANA transformation

Stakeholder engagement

Process mapping

Requirements elicitation

Solution design

Education

Tools

SAP

ETL tools

Data governance tools

Job description

Join our Downer Professional Services team and play a key role in delivering complex defence and national security projects that safeguard Australia's future.

Downer Professional Services is comprised of two business units, our Technical, Advisory, and Capability consulting practice and Team Downer, a major service partner to Defence. Together, we are a multi-disciplinary advisory and delivery partner of choice for our clients in Defence and National Security.

We currently have an opportunity for a Technical Business Analyst in Canberra, ACT to work on Defence ERP project providing SME advice on maintenance and engineering processes in sustainment with Defence.

What You'll Do

These roles offer a broad scope, with key role responsibilities include:

• Support the uplift, standardisation, and governance of engineering and asset management processes within Defence ERP environments.
• Provide subject matter expertise on maintenance and engineering processes in sustainment with Defence.
• Collaborate with Defence stakeholders, SAP functional SMEs, and technical teams to translate business requirements into structured process designs.
• Produce high-quality documentation including process maps, work instructions, and operating procedures.
• Support data migration, ETL activities, master data management, and governance practices to improve asset, maintenance, and engineering data quality.
• Develop process documentation, facilitate workshops, support testing and change activities, and provide data-driven insights to support informed decision-making.

What You'll Bring

• Extensive experience working within SAP ERP environments, ideally supporting Defence, engineering, maintenance, or other asset-intensive organisations.
• Demonstrated understanding of maintenance and engineering business processes, ideally within an acquisitions program or sustainment organisation.
• Proven experience in data management, ETL processes, and data governance
• Experience with SAP S/4HANA transformation or sustainment
• Strong stakeholder engagement and communication skills
• Demonstrated knowledge of maintenance, engineering, and asset management business processes, including alignment with industry best practice frameworks.
• Proven business analysis capability, including requirements elicitation, process mapping, stakeholder engagement, and solution design.

Due to the nature of the work, the successful applicant must hold and maintain an AGSVA Security Clearance, as required by the Commonwealth. In some cases, compliance with International Traffic in Arms Regulations (ITAR) may also be required.

Why Downer Professional Services

At Downer Professional Services, we're not just a workplace - we're a business dedicated to contributing to the shaping of the future of defence in Australia. As the country's only sovereign prime, we're committed to making a real difference in protecting Australia's interests.

What is means to belong at Downer Professional Services

• Meaningful work: Help to deliver critical Defence projects that protect Australia and shape its future.

• Professional development: Access career mapping, accelerated learning programs, and shared learning through our Communities of Practice.

• Great perks: Enjoy discounts on healthcare, retail, vehicles, and more through Perks@Downer.

• Veteran support: Benefit from initiatives like up to 20 days of Reservist Leave to stay connected post-service.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.