Technical Assistant

St Vincent's Health Australia; Sydney; On-site; AUD 38,000 - 55,000; Part time

Job summary

St Vincent’s Health Australia in Darlinghurst is seeking a Technical Assistant 2 to join the Central Specimen Reception at SydPath. This permanent part-time/casual opportunity involves rotating rosters and supporting pre-analytical processing, specimen reception, and courier duties.

You will handle medical request forms, deliver strong customer service by answering calls, and work as part of a busy team to ensure accurate processing and timely results.

Qualifications

• Proven qualifications and/or practical experience in pathology or a related field.
• Strong teamwork skills and proactive attitude.
• Excellent verbal and written communication with strong customer service.
• High-level data entry skills with attention to detail.

Responsibilities

• Rotate roster and support operational requirements across CSR.
• Process medical request forms ensuring timely turnaround and high-quality care.
• Deliver exceptional customer service by handling client enquiries professionally.
• Conduct specimen reception and preparation including labeling, centrifugation, aliquoting and storage.
• Operate pre-analytical processing equipment and assist with courier duties.

Skills

Pathology background

Teamwork

Communication skills

Data entry

Multitasking

Job description

Technical Assistant 2

Job Description: Role title: Technical Assistant 2 position available Role type: Permanent Part-Time/ Casual Role grade: Technical Assistant Grade 2, (Year1-3) Department and location: Central Specimen Reception, SydPath, St Vincent’s Hospital, Darlinghurst Salary: $33.75 per hour +super + salary packaging Better and fairer care. Always.

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role

Rotating roster Monday to Sunday, including occasional overnight shifts, with flexibility to support operational requirements.

Accurately manage and process medical request forms to ensure smooth workflow, timely turnaround times, and high-quality patient care.

Deliver exceptional customer service by responding to client telephone enquiries professionally and acting as a key point of contact for stakeholders.

Perform specimen reception and preparation activities, including labelling, centrifugation, aliquoting, and storage, ensuring specimens are processed accurately and ready for analysis.

Operate pre-analytical processing equipment and assist with laboratory housekeeping, maintenance, and courier duties, including the transport of blood products and collection of specimens across the hospital.

About you

Proven qualifications and/or practical experience in pathology or a related field, providing a strong foundation of technical knowledge and skills.

Strong teamwork skills with a proactive attitude, demonstrating the ability to collaborate effectively and contribute positively to a busy work environment.

Excellent verbal and written communication skills, with a strong customer service focus and professional telephone manner.

High-level data entry skills with exceptional attention to detail, ensuring accuracy and efficiency in a fast-paced setting.

Ability to prioritise competing tasks, work independently, and adapt to multitasking and cross-training across various areas within Customer Service and Reception (CSR).

Why work at St Vincent’s?

Join us on our mission to provide care to all, including the most at-risk people in our community.

Discounted access to many gyms for you and your family with Fitness Passport.

Access to discounted private health insurance with Medibank.

Access to a government salary sacrifice program.

Make a proportion of your salary tax-free.

Committed to financial support for educational development, scholarship programmes, paid study leave.

About the hospital

In this role you will be based at St Vincent’s hospital, Darlinghurst. A busy inner-city hospital in a beautiful location surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches. A place of expert clinical care for at-risk people.

Closely partnered with universities & affiliated research institutes, many of which are located on campus. Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health.

Sponsorship / work rights for Australia: Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

Reconciliation Action Plan

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of this, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

Company background

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857.

Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.

Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do.

From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.

The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.