Application Support Analyst (TechnologyOne)

Frazer Tremble; Melbourne; Ibrido; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working arrangements

Descrizione del lavoro

Frazer Tremble's client is seeking an experienced Application Support Analyst to join the Technology team on an initial 6-month contract through to April 2027 in Melbourne. You will provide day-to-day support for enterprise applications, troubleshoot incidents, manage user access and collaborate with vendors to drive improvements in a large, complex environment.

Hybrid working arrangements are offered. This role blends BAU support with application improvement work, offering variety and

Competenze

• Experience supporting enterprise applications in a complex environment.
• Experience with incident, problem and change management.
• Strong troubleshooting and stakeholder communication skills.
• Exposure to SQL and API-driven integrations.
• Familiarity with ITSM tools such as ServiceNow.

Mansioni

• Provide day-to-day support and administration of enterprise business applications.
• Investigate, troubleshoot and resolve application incidents and service requests.
• Manage user access, permissions and configurations.
• Collaborate with stakeholders to gather requirements and provide guidance.
• Liaise with vendors to drive issue resolution and service improvements.
• Support upgrades, testing, deployments and enhancements.
• Monitor integrations and data flows between systems.
• Contribute to documentation and knowledge base articles.
• Participate in change, incident and problem management activities.

Conoscenze

Application Support

Enterprise Applications

SQL knowledge

ITIL

Stakeholder Engagement

Vendor Management

API integrations

ServiceNow / ITSM

Strumenti

ServiceNow (ITSM)

SQL Tools

Descrizione del lavoro

Our client is seeking an experienced Application Support Analyst to join their Technology team on an initial 6-month contract through to April 2027.

Working within a collaborative Applications Team, you will support a portfolio of enterprise applications that underpin critical business operations across a large and complex environment. This is a hands-on role that combines application support, stakeholder engagement, vendor management and continuous improvement initiatives.

Key Responsibilities

• Provide day-to-day support and administration of enterprise business applications.
• Investigate, troubleshoot and resolve application incidents, problems and service requests.
• Manage user access, permissions and application configurations.
• Work closely with business stakeholders to understand requirements and provide application support and guidance.
• Liaise with software vendors and third-party providers to drive issue resolution and service improvements.
• Support application upgrades, testing, deployments and enhancement initiatives.
• Monitor and support integrations, interfaces and data flows between systems.
• Assist with application documentation, support procedures and knowledge base articles.
• Contribute to continuous improvement initiatives focused on reliability, performance and user experience.
• Participate in change, incident and problem management activities within a structured IT environment.

About You

To be successful, you'll bring experience supporting enterprise applications within a complex environment and be comfortable working across both business and technical stakeholders.

Skills & Experience

• Experience as an Application Support Analyst, Applications Analyst, Business Systems Analyst or similar.
• Experience supporting enterprise or business-critical applications.
• Strong troubleshooting and problem-solving capability.
• Exposure to SQL and application-related data analysis.
• Experience supporting integrations, interfaces or API-driven environments.
• Strong stakeholder engagement and communication skills.
• Experience working with software vendors and external support providers.
• Knowledge of ITIL service management practices.

Highly Regarded

• ERP or enterprise business systems experience.
• Experience within local government or similarly complex environments.
• ServiceNow or other ITSM platform experience.
• Experience supporting application upgrades, testing and release activities.

What's On Offer?

• Initial 6-month contract with potential for extension.
• Hybrid working arrangements.
• Exposure to a diverse enterprise applications environment.
• Opportunity to contribute to both BAU support and application improvement initiatives.
• Supportive and collaborative team culture.