Collections Associate

Zip Co; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

Flexible working hours

Health & wellbeing programmes

Competitive salary with bonuses

Remote work options

Job summary

Checkout.com is seeking an Account Manager in Sydney to nurture long-term relationships with key accounts, merchants, and partners. You will be the business advisor during and after integration, communicating with executives to influence product roadmaps and go-to-market motions for AU/NZ.

You will collaborate with Sales, Legal, Integration, and Support to deliver a superior merchant experience, while staying data-driven and strategic in a fast-paced fintech environment.

Qualifications

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry.
• Strategic problem solver with excellent project management skills.
• Strong knowledge of today’s major e‑commerce and payments technologies, players and trends in the Australian payments industry.
• Customer driven and able to establish robust relationships from C‑suite down.
• Highly organised and able to prioritise shifting workloads in a fast-paced environment.
• Ability to provide on-ground feedback to leadership influencing product roadmap for AU/NZ.

Responsibilities

• Building high touch, consultative and positive relationships with our merchants through regular and open communication.
• Delivering expertise, education, and guidance to merchants as they craft a comprehensive, global payments strategy.
• Project managing merchant deliverables.
• Understanding the intricacies of our products, services and partner networks to meet merchants’ needs.
• Collaborating with cross-functional teams to influence internal stakeholders and product roadmaps, ensuring an outstanding merchant experience.

Skills

B2B Account Management & Relationship

Customer Success

Strategic problem solving

Project management

Payments tech knowledge AU

Data-driven / analytical

Job description

Account Manager – Checkout.com

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long‑term relationships with our Key accounts, merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant, during and post the integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

We seek smart, hardworking individuals who thrive on challenge, embodying tenacity and a strong sense of urgency. Whether you come from payments, tech sales, banking, consulting, or another results‑driven field, this is your chance to make a significant impact and grow quickly in a competitive space.

How you’ll make an impact

• Building high touch, consultative and positive relationships with our merchants through regular and open communication
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Project managing merchant deliverables
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various cross‑functional teams (e.g. Sales, Legal, Integration, Support) across the company to influence internal stakeholders and product roadmaps, to ensure an outstanding merchant experience

What we’re looking for

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Strong knowledge of today’s major e‑commerce and payments technologies, players and evolving trends in the Australian payments industry
• Customer driven and able to establish robust relationship with assigned customer base, C‑suite down
• Highly organised and able to prioritise shifting workloads and responsibilities effectively in a fast‑paced, dynamic environment
• Ability to provide critical on‑the‑ground feedback and insights to regional and global leadership, directly influencing our product roadmap, go‑to‑market motions, and success metrics for the AU/NZ market.
• Strategic Acumen: Analytical and data‑driven. Exhibit high intellectual curiosity, rapidly learning and applying complex strategic insights to account planning and leveraging new technologies like AI for accelerated performance.

Benefits

• Competitive salary package including base and performance bonuses
• Hybrid working model – three days per week in the office to support collaboration and connection
• Flexible working hours and remote work options
• Health and wellbeing programmes
• Workplace technology and resources to support productivity

Contract & Working Hours

Full‑time, Permanent

Location: Sydney, Australia (Hybrid – 3 days per week in the office)

Disclaimer

We are an equal opportunity employer and welcome applications from all backgrounds. We do not discriminate on the basis of age, race, gender, religion, or nationality.