Tech-Savvy Retail Consultant: Elevate Customer Experiences

Telstra; Mount Barker; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Telstra employee discounts

Parental leave options

Career development & training

Flexible working hours

Staff discounts with brands

Job summary

Telstra in Mount Barker is seeking a Retail Customer Service & Sales Consultant to assist customers in selecting the right Telstra products and services. You’ll act as a trusted tech expert, helping customers across in-store and on-site experiences while hitting sales KPIs.

The role emphasizes customer satisfaction, product knowledge, and a collaborative team approach within a dynamic retail environment in Mount Barker, South Australia.

Qualifications

• Excellent communication and customer service skills.
• Ability to think on your feet and tailor solutions.
• Ambition to meet or exceed sales targets and KPIs.
• Willingness to learn about products and services.
• Positive attitude and ability to stay calm in busy environments.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Be the go-to tech expert with up-to-date knowledge of devices and Telstra offerings.
• Meet and strive to exceed sales targets and KPIs while keeping customers connected.
• Collaborate with the team to maintain a welcoming, productive store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience & positivity

Customer-facing experience

Job description

Telstra in Mount Barker is seeking a Retail Customer Service & Sales Consultant to assist customers in selecting the right Telstra products and services. You’ll act as a trusted tech expert, helping customers across in-store and on-site experiences while hitting sales KPIs.

The role emphasizes customer satisfaction, product knowledge, and a collaborative team approach within a dynamic retail environment in Mount Barker, South Australia.