Tech-Savvy Retail Consultant – Customer Solutions Pro

Singtel; Western Australia; On-site; Confidential; Full time

Benefits offered by this job

Discounts on Optus products

Connected Day

Counselling services

Parental leave

Job summary

Optus in Australia is seeking a positive, customer-focused Retail Service Consultant to join the Claremont team in a full-time capacity. You will be the face of Optus, delivering friendly, expert guidance on mobile, broadband and digital solutions to meet customer needs.

You will build product knowledge, listen actively, and tailor solutions with warmth and clarity. This role offers competitive remuneration, exclusive discounts, a Connected Day, and support for your wellbeing and family.

Qualifications

• Customer service experience preferred.
• Ability to explain technology in a friendly, simple way.
• Strong communication and problem-solving skills.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build product knowledge and become an expert across tech solutions.
• Understand customer needs and deliver personalised, clear solutions.
• Support customers through inquiries with empathy and calm de-escalation.
• Contribute to a welcoming, customer-first store environment.
• Assist during peak times to keep the store running smoothly.

Skills

Customer service

Communication

Empathy

Product knowledge

Teamwork

Job description

Optus in Australia is seeking a positive, customer-focused Retail Service Consultant to join the Claremont team in a full-time capacity. You will be the face of Optus, delivering friendly, expert guidance on mobile, broadband and digital solutions to meet customer needs.

You will build product knowledge, listen actively, and tailor solutions with warmth and clarity. This role offers competitive remuneration, exclusive discounts, a Connected Day, and support for your wellbeing and family.