Tech-Savvy Retail Sales & Service Consultant

Telstra Corporation; Australia; Remote; AUD 60,000 - 82,000; Full time

Benefits offered by this job

12% superannuation included

Generous discounts

Parental leave (16 weeks)

Extra day off

Gender affirmation leave

Cultural leave

Blood donor leave

Additional leave

Job summary

Telstra is recruiting a Retail Customer Service & Sales Consultant to help customers choose products and activate services. You’ll be the in-store expert, delivering friendly service and solutions while supporting store performance.

You will use consultative selling to meet targets, stay informed on new products, and contribute to a welcoming, inclusive team environment with flexible working hours and career growth opportunities.

Qualifications

• Excellent communication and customer service skills.
• Ability to understand customer needs and present solutions.
• Sales-oriented mindset with KPIfocus.
• Team player capable of supporting store goals.

Responsibilities

• Assist customers with product selection and service activation.
• Provide frontline support and troubleshooting for basic issues.
• Deliver exceptional customer experiences and maintain store standards.
• Collaborate with team to achieve sales targets and KPIs.

Skills

Great communication

Sales drive

Problem solving

Team collaboration

Job description

Telstra is recruiting a Retail Customer Service & Sales Consultant to help customers choose products and activate services. You’ll be the in-store expert, delivering friendly service and solutions while supporting store performance.

You will use consultative selling to meet targets, stay informed on new products, and contribute to a welcoming, inclusive team environment with flexible working hours and career growth opportunities.