Tech-Savvy Ops Specialist (6-Week Contract) – Hybrid

Australian Motoring Services Pty; Melbourne; Hybrid; AUD 70,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Australian Motoring Services Pty is seeking an Operations Specialist on a 6-week contract in Melbourne with a hybrid work arrangement. The role focuses on handling a high volume of customer support tickets, resolving technical issues, and delivering timely, professional responses.

Ideal candidates will have experience with Zendesk and thrive in a fast-paced environment, coordinating with cross-functional teams to maintain service levels.

Qualifications

• Experience in customer support, preferably in SaaS or tech industries.
• Strong written communication and problem-solving skills.
• Ability to work across multiple systems and manage high-volume inquiries.

Responsibilities

• Handle a high volume of customer support tickets and drive timely resolutions.
• Investigate and resolve straightforward technical issues.
• Respond to enquiries, complaints, disputes and refunds with clarity and professionalism.
• Manage escalations and determine next steps while meeting SLAs.
• Collaborate with internal teams to resolve issues and improve processes.

Skills

Customer support

SaaS experience

Written communication

Multi-system fluency

Prioritization

Problem solving

Tools

Zendesk

Job description

Australian Motoring Services Pty is seeking an Operations Specialist on a 6-week contract in Melbourne with a hybrid work arrangement. The role focuses on handling a high volume of customer support tickets, resolving technical issues, and delivering timely, professional responses.

Ideal candidates will have experience with Zendesk and thrive in a fast-paced environment, coordinating with cross-functional teams to maintain service levels.