Operations Specialist

Australian Motoring Services Pty; Melbourne; Ibrido; AUD 70.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

Australian Motoring Services Pty is seeking an Operations Specialist on a 6-week contract in Melbourne with a hybrid work arrangement. The role focuses on handling a high volume of customer support tickets, resolving technical issues, and delivering timely, professional responses.

Ideal candidates will have experience with Zendesk and thrive in a fast-paced environment, coordinating with cross-functional teams to maintain service levels.

Competenze

• Experience in customer support, preferably in SaaS or tech industries.
• Strong written communication and problem-solving skills.
• Ability to work across multiple systems and manage high-volume inquiries.

Mansioni

• Handle a high volume of customer support tickets and drive timely resolutions.
• Investigate and resolve straightforward technical issues.
• Respond to enquiries, complaints, disputes and refunds with clarity and professionalism.
• Manage escalations and determine next steps while meeting SLAs.
• Collaborate with internal teams to resolve issues and improve processes.

Conoscenze

Customer support

SaaS experience

Written communication

Multi-system fluency

Prioritization

Problem solving

Strumenti

Zendesk

Descrizione del lavoro

Operations Specialist

• 6 week contract – Immediate Start
• Managing a high volume of customer support tickets
• Based from our Melbourne Office + Hybrid

We’re looking for an experienced Operations Specialist to join our team on a temporary basis and help us respond to increased customer demand.

This is a great opportunity for someone who is tech-savvy, confident handling customer enquiries and comfortable working in a fast-paced ticket environment. If you’ve worked with Zendesk and can hit the ground running, even better.

What you’ll be doing

You’ll support customers from enquiry through to resolution, including:

• Managing a high volume of customer support tickets
• Investigating and resolving straightforward technical issues
• Responding to customer enquiries, complaints, disputes and refunds
• Managing escalations and identifying the right next steps
• Providing clear, professional and helpful written responses
• Working across multiple systems while meeting SLAs
• Collaborating with internal teams and partners to resolve issues
• Identifying opportunities to improve processes and the customer experience

What you’ll bring

Ideally, you’ll have:

• Previous technical or customer support experience
• Experience within SaaS, technology, telecommunications, utilities or EV charging
• Zendesk experience is highly regarded
• Strong written communication and problem-solving skills
• Confidence working across multiple systems
• The ability to prioritise and stay organised in a high-volume environment
• A practical, customer-focused approach to resolving issues

Why join us?

You’ll be joining a team where you can make an immediate contribution, helping customers while supporting a fast-moving technology environment.

If you enjoy solving problems, working with technology and delivering a great customer experience, we’d love to hear from you.

Please note:

There may be an opportunity to extend this role for an additional 6 months.

About the AMS Group

The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely. And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT). The mobility sector is a dynamic and fast-evolving market sector. With innovation in the Automotive and energy storage spaces, the AMS Group through its businesses – Assist Australia, Chargefox, and Club Assist – is leading the charge in this exciting market.

From keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters.

$70,000 - $74,000 bimonthly

Compensation details:

70000-74000 Yearly Salary