Team Member Library Age & Disability

Careers at Council; Canterbury-Bankstown; On-site; AUD 67,000 - 82,000; Full time

Job summary

The City of Canterbury Bankstown is seeking a Library Officer to support day-to-day library operations and contribute to Aged and Disability services within the local government area.

You will deliver high-quality customer service, plan engaging programs, and support Home Library and Self-Select initiatives while engaging with diverse communities to improve access to library services.

Qualifications

• Tertiary qualification in Library and Information Science or equivalent.
• Working with Children Check.
• Strong commitment to delivering quality customer service in a cross-cultural environment.
• Excellent communication and conflict resolution skills.
• Ability to balance priorities with minimal supervision.
• Experience in planning and delivering community library programs.

Responsibilities

• Deliver high-quality customer service in a welcoming library environment.
• Plan and deliver library programs and services for aged and disability community members.
• Support Home Library, Bus to the Library, and Self-Select programs.
• Provide information and referrals with other teams.
• Monitor community needs and develop programs, services and collections for diverse audiences.
• Assist in maintaining library collections and budgeting support.
• Contribute to continuous improvement and staff development.
• Promote WHS, EEO, diversity and ethics in service delivery.
• Complete administrative tasks including timesheets and leave records.

Skills

Customer service

Communication

Interpersonal skills

Program planning

Team collaboration

Administrative skills

Education

Library Information Science degree or equivalent

Working with Children Check

Tools

Microsoft Office

Database systems

Job description

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

To participate in day-to-day activities and operations of the library team and assist in developing, implementing and evaluating Aged and Disability services, programs and projects relevant to the Canterbury Bankstown Local Government Area.

Duties will include but not be limited to:

• Deliver high-quality customer service and foster a welcoming, inclusive, and positive library environment.
• Plan, promote, and deliver engaging library programs and services for aged and disability community members.
• Support the delivery of library services, including Home Library, Bus to the Library, and Self-Select programs.
• Provide information and referral services to customers in collaboration with relevant teams and stakeholders.
• Monitor community needs and develop programs, services, and collections that respond to diverse audiences.
• Assist in maintaining and developing library collections to ensure they remain relevant and accessible to the community.
• Contribute to the implementation of business plans, achievement of team objectives, and delivery of services within budget and timeframes.
• Participate in continuous improvement initiatives by identifying opportunities, recommending solutions, and adapting to organisational change.
• Attend staff meetings and professional development activities to maintain current knowledge and best practice.
• Promote and uphold Workplace Health and Safety, Equal Employment Opportunity, cultural diversity, and ethical standards in all aspects of service delivery.
• Complete administrative requirements accurately and in a timely manner, including timesheets, leave applications, and related records.

You will have

• Tertiary qualification in Library and Information Science allowing professional membership of ALIA or other relevant tertiary qualifications appropriate to this position.
• Working with Children Check
• Demonstrated strong commitment to delivering quality customer service in a cross-cultural customer service environment.
• Well-developed communication, interpersonal, negotiation and conflict resolution skills, with the ability to effectively engage with customers, stakeholders and team members.
• Demonstrated ability to work independently and collaboratively, contributing positively to team objectives while managing competing priorities with minimal supervision.
• Experience in planning, coordinating and delivering programs, activities and services that meet community and organisational needs.
• Ability to contribute to business planning, policy and procedure reviews, and continuous improvement initiatives to support effective service delivery.
• Proficient computer and administrative skills, including Microsoft Office applications, database systems and accurate record management.

The salary range for this opportunity starts at $74,692 (Grade D, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Sandra Bice (Team Leader Aged and Disability) at ***********@cbcity.nsw.gov.au

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.