Team Member

Canon New Zealand; Melbourne; On-site; AUD 52,000 - 72,000; Full time

Job summary

Canon Business Services ANZ in Melbourne is seeking a Customer Service Team Member to support mailroom and reception duties on a busy client site. You will handle physical and electronic records, assist with data entry, and ensure accurate processing in line with service standards.

Ideal candidates will have reliable data entry skills, strong communication, and the ability to work well in a team or take a lead role when needed.

Qualifications

• Accurate data entry skills and attention to detail.
• Excellent presentation and communication skills.
• Ability to work well within or lead a team.
• Desire to deliver and exceed client expectations.
• Current valid driver’s license and ability to drive a van in the CBD.

Responsibilities

• Mailroom and reception duties on a busy client site.
• Create and retrieve files, manage records and data entry.
• Handle and resolve phone and email enquiries.
• Ad hoc administration duties as required.
• Some moderate to heavy lifting as part of the role.

Skills

Data entry

Communication skills

Teamwork

Time management

Organisation

Job description

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As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Working in a fast-paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractualrequirements.

MainDuties:

• Mailroom


• Reception Support


• File creations andretrievals


• DataEntry/Admin


• Handle and resolve phone and emailenquiries


• Ad hoc administration / duties asrequired


• Some moderate to heavylifting

KeyRequirements

• Current valid driver’s license, and able to drive a van in the CBD and possibly heavy traffic


• Travelling to various sites located within the CBD, Mitcham and Mulgrave


• Mailroom and Reception experience is an advantage; however, training will beprovided at all sites


• Accurate data entry skills and attention todetail


• Exceptional presentation and communicationskills


• Ability to work well within or lead ateam


• Excellent administrative, time management and organisationalskills


• Desire to deliver and exceed clientexpectations

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will beconsidered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time ofapplication.