On-site Services Coordinator

Canon; Randwick; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus leave (Birthday/Kyosei/Canon Day

Training and development opportunities

Wellbeing benefits

Discounted Canon products and health保险

Job summary

Canon Australia is seeking an Onsite Services Coordinator to deliver high-quality support for the day-to-day operations of our Managed Document Services (MDS). This 100% onsite role in Randwick reports to the Team Leader - Client Services and emphasizes proactive issue management and positive client experiences.

You will maintain the device fleet, manage consumables, and assist with asset management, aiming to maximise uptime and service quality across supported clients.

Qualifications

• Experience in a service-focused environment or similar onsite support role.
• Candidate must be comfortable working 100% onsite at Randwick.
• Proactive, solutions-focused mindset with effective issue resolution.

Responsibilities

• Deliver high-quality, timely support for day-to-day operations of Canon's Managed Document Services (MDS).
• Maintain device fleet to ensure optimal performance and reliability.
• Manage distribution and replenishment of consumables for all supported devices.
• Maximise device uptime through proactive monitoring and support.
• Log software-related service calls accurately and in line with processes.
• Assist with asset management and maintain up-to-date customer floor plans.

Skills

Customer service

Onsite support

Problem solving

Job description

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we're proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon Australia, you'll experience a supportive culture that values your contribution and empowers you to grow. We're committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

• Join an established, globally recognised leader in imaging and technology
• Work directly with enterprise & government clients in a fast‑paced environment
• 100% onsite - permanent opportunity available at Randwick location

About the Role

The Onsite Services Coordinator plays a key role in delivering high‑quality, timely support for the day‑to‑day operation of Canon's Managed Document Services (MDS). This position ensures smooth onsite service delivery, proactive issue management, and a consistently positive client experience. It is a Randwick based 100% onsite role, reporting directly to the Team Leader - Client Services.

Scope of the Role

• Deliver a consistently high level of service and ensure strong customer satisfaction across all user interactions
• Escalate unresolved issues or any risks to service level agreements in a timely and appropriate manner
• Maintain Canon's device fleet to ensure optimal performance and reliability
• Manage the distribution and replenishment of consumables for all supported devices
• Maximise device uptime and overall fleet availability through proactive monitoring and support
• Ensure all software‑related service calls are logged accurately and in line with customer‑defined processes
• Assist with asset management activities, including maintaining up‑to‑date customer floor plans where available
• Contribute to fleet optimisation and service improvement recommendations

About you

You bring strong customer service experience in a service focused environment or have worked in a similar onsite support role and are motivated to grow your corporate career within a professional services setting. You approach challenges with a proactive, solutions focused mindset and resolve issues with confidence and efficiency. You work well with supportive colleagues and stakeholders, contributing to a positive team environment. Candidate flexibility to work across various customer locations within the Sydney region when required are preferred.

On Offer

In return, you join a genuinely supportive team where collaboration isn't just encouraged, it is a way of life! Your leaders and peers will back you, share knowledge, and help you succeed. We'll invest in your development so you can build a long‑term future with confidence. The role offers varied challenges, thanks to the diverse range of customers we support, ensuring your work stays engaging and rewarding. Benefits include but not limited to:

• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Canon products and health insurance offered at discounted rates

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in Australia without restrictions at the time of application.

Successful applicants will be notified of next steps.