Team Member

Canon Australia; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Canon Business Services ANZ is hiring for a full-time role based at our ANZ Head Office in Docklands, Melbourne. The position operates Monday to Friday with no weekend work, offering a dynamic, collaborative environment in a large corporate setting.

You will provide high-quality customer service, handle inquiries, and coordinate with internal teams to ensure timely solutions, while maintaining accurate records and using Office 365 tools. An Australian citizen or permanent resident is required.

Qualifications

• Experience in customer service, administration, call centre, or support roles preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Deliver exceptional customer service via phone, email, and in person.
• Respond to inquiries and service-related issues promptly.
• Coordinate with internal teams to resolve client needs.
• Escalate requests to maintain SLAs and KPIs.
• Maintain accurate client records and reports.
• Use Microsoft Teams and Office 365 to support communications.
• Build relationships with clients and stakeholders.
• Identify process improvements and cost savings.
• Ensure compliance with company policies and safety rules.
• Support team performance and continuous improvement.
• Handle calls and general inquiries.
• Maintain switchboard databases and mailroom duties.
• Assist in办公室 equipment and supplies management.
• Light cleaning duties and occasional heavy lifting.

Skills

Customer service

Communication

Organization

Problem solving

Tools

Microsoft Teams

Office 365

Job description

Job Summary

Full Time Position Available

Opportunity to work onsite at the ANZ Head office in Docklands

Operating days Monday to Friday, No weekend work

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About You

You are a customer-focused professional with a passion for delivering exceptional service and building positive relationships. You thrive in a fast-paced environment, have strong communication and organizational skills, and take pride in providing accurate, timely, and professional support to customers and stakeholders alike.

About the Role

This is a full-time position offering the opportunity to work onsite at our ANZ Head Office in Docklands. The role operates Monday to Friday, with no weekend work, in a great working environment. You’ll gain valuable exposure to a large corporate environment while being part of a friendly and inclusive workplace. The office is also easily accessible via public transport.

To be successful in this role, you will display a positive "can-do" attitude and will be a highly reliable individual. You will be accurate with a keen eye for detail, and you will have a good level of computer literacy. Effective communication skills will also be required.

Main Duties

• Deliver exceptional customer service through phone, email, and face-to-face interactions.
• Manage and respond to customer enquiries, requests, and service-related issues in a timely manner.
• Identify customer needs and coordinate with the appropriate internal teams to ensure resolution.
• Escalate and follow up on client requests to maintain agreed service levels (SLAs).
• Maintain accurate client records, databases, tracking spreadsheets, and reports.
• Utilize Microsoft Teams and Office 365 applications to support communication and case management.
• Build and maintain strong relationships with clients and internal stakeholders.
• Identify opportunities for process improvements, cost savings, and operational efficiencies.
• Ensure compliance with company policies, procedures, contractual obligations, and workplace safety requirements.
• Contribute positively to team performance and continuous improvement initiatives.
• Handle internal/external calls
• Dealing with customer enquiries
• Maintain the switchboard databases
• General administrative duties, including assisting in the mailroom operation (handling mail/parcel, courier bookings, etc), raising and reporting faults
• Light cleaning duties
• Maintain office equipment, office supplies and stationery
• Moderate to Heavy lifting involved

Key Requirements

• Valid Driver’s License required
• Previous experience in a customer service, administration, call centre, client services, or support role highly regarded
• Strong customer service focus with a passion for delivering exceptional customer experiences.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent problem-solving, analytical, and troubleshooting abilities.
• High attention to detail and accuracy.
• Strong interpersonal skills and ability to build effective working relationships.
• Ability to work collaboratively within a team environment.
• Ability to perform under pressure and consistently meet service level targets and KPIs.
• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, and Teams.
• Reliable, professional, and adaptable with a strong work ethic.

Please note: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will be considered.