Team Manager

Workplace Injury Commission; City of Melbourne; Hybrid; AUD 157,000 - 212,000; Full time

Benefits offered by this job

Hybrid work model

Study allowances

Wellbeing program

Home-office reimbursements

Job summary

Workplace Injury Commission in Victoria invites applications for a Team Manager for Conciliation. The role leads Conciliation Officers and Dispute Officers to deliver timely, accessible dispute resolution under the Vic 2013 Act.

You will foster a high performing, collaborative team and ensure quality standards. The position requires experience in dispute resolution, leadership, and policy interpretation, with a dedication to continuous improvement and stakeholder engagement.

Qualifications

• Experience leading a high performing team of specialists through building trust and belonging, coaching and empowering and managing accountability.
• Understanding of ADR principles and practices and ability to apply policy and legislation within a dispute resolution context.
• Leadership capability to coach for growth, create clarity, build connection and sustain high performance to meet objectives.
• Qualification or significant experience in at least one of ADR, Law, Psychology, OH&S, or Social Science.
• Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies and service quality.

Responsibilities

• Lead and develop a team of Conciliation Officers and Dispute Officers to deliver high quality conciliation services.
• Oversee service and quality standards and promote an accountable, learning culture.
• Drive continuous improvements to enhance the experience of workers, employers and stakeholders.

Skills

Team leadership

Dispute resolution

Coaching for growth

Policy interpretation

Stakeholder engagement

Education

Alternative Dispute Resolution

Law

Psychology

Occupational Health and Safety

Social Science

Job description

$184,501 per annum (plus super) + excellent mentoring and support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility incl hybrid WFH, and incredible benefits
• Play a key role leading WIC as we help injured Victorians find a way forward

The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As we continue a chapter of transformation, we need you to join us as a Team Manager for Conciliation. As a Conciliation Team Manager, you will lead and develop a team of Conciliation Officers and Dispute Officers, to deliver high quality, timely and accessible conciliation services and support the fair, informal and cost-effective resolution of worker's compensation disputes in accordance with the objectives and requirements of the Workplace Injury Rehabilitation and Compensation Act (Vic) 2013.

As an experienced leader, you will harness your skills to grow a high performing, collaborative and supportive dispute resolution team. You will oversee service and quality standards and actively promote a constructive, accountable and learning culture.

This opportunity will see you thrive in leadership, proactively driving continuous improvements that enhance the experience of injured workers and other parties to disputes, as well as our stakeholders more broadly. You will enjoy having an impact on the delivery of WIC's organisational strategy as an active leader and steward of our culture.

Who we're looking for:

To succeed in this role, you will have:

• Experience leading a high performing team of specialists through building trust and belonging, shared purpose and goals, coaching and empowering and managing accountability.
• Demonstrated understanding of the principles and practices of alternative dispute resolution and experience applying policy and procedure, and interpreting legislation within a dispute resolution jurisdiction or framework
• Leadership capability to coach for growth, create clarity, build connection and lead in context to develop and sustain individual and team high performance to achieve operational and strategic objectives
• Qualification or significant relevant experience in at least one of the following: Alternative Dispute Resolution, Law, Psychology, Occupational Health and Safety, Social Science
• Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies, productivity, quality, customer service or people experience.

For further information, please refer to our position description which you can access through our careers site.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As a Conciliation Team Manager, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Want to help us shape a brighter future? Join us.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email *******@wic.vic.gov.au

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.