Team Manager, Support Services

State Government of Victoria, Australia; City of Melbourne; Hybrid; AUD 124,000 - 152,000; Full time

Benefits offered by this job

Hybrid work model

Flexible leave

Mental health program

Professional development opportunities

Job summary

Workplace Injury Commission in Melbourne is seeking a Team Manager for Support Services to lead and develop a team of Support Officers, delivering high‑quality administrative workflows to the Dispute Resolution team with accuracy and timeliness.

You will foster collaboration across boundaries, set service-excellence standards, and drive continuous improvement to enhance the client and stakeholder experience while contributing to WIC's organisational strategy in a flexible hybrid work environment.

Qualifications

• Experience leading and coaching a high performing team with trust and belonging.
• Experience monitoring service-delivery or administrative ops to meet KPIs and high-quality standards.
• Strong understanding of workflow coordination, workload management and task delegation across teams.

Responsibilities

• Lead and develop a team of Support Officers delivering high quality administrative support to the Dispute Resolution team.
• Ensure administrative workflows are accurate, timely and professional; manage task allocation and workload.
• Drive service improvement and foster a high-performance, delivery-focused team culture.
• Collaborate across organisational boundaries to set standards and shape continuous improvements.

Skills

Team leadership

Coaching & development

Performance monitoring

Workflow coordination

Interpersonal skills

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/WIC/1947870

Searching for real purpose and authentic people? Harness your leadership skills and help us resolve workers’ compensation disputes.

Workplace Injury Commission (WIC)

Melbourne

$137,982 per annum (plus super) + excellent mentoring and support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility incl hybrid WFH, and incredible benefits
• Play a key role leading WIC as we help injured Victorians find a way forward

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The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

Due to internal promotions, we need you to join us as a Team Manager for Support Services. In this role you will lead and develop a team of Support Officers to deliver high quality, critical operational support to the Dispute Resolution team. This includes ensuring administrative workflows are delivered with accuracy, timeliness, and professionalism. You will also be responsible for task allocation, workload management, service improvement, and fostering a high-performance, delivery-centred team culture.

Equipped with your strong leadership capability including working collaboratively, you will build a climate of collaboration and teamwork across organisational boundaries, setting service excellence standards and proactively shape continuous improvements that enhance the client, other parties and people experience. You will enjoy having an impact on the delivery of WIC's organisational strategy as an active leader and steward of our culture.

Who we're looking for:

To succeed in this role, you will have:

• Experience leading and coaching a high performing team through building trust and belonging, shared purpose and goals, coaching and empowerment
• Experience monitoring and managing the performance of a service-delivery or administrative operations team to meet key performance objectives and consistently high-quality standards
• Strong understanding of workflow coordination, workload management, and task delegation across teams and able to adapt to fluctuating and competing demands.
• Leadership capability to coach for growth, create clarity, build connection and lead in context to develop and sustain individual and team high performance to achieve operational and strategic objectives
• Well-developed interpersonal skills and emotional intelligence, with the ability to develop effective working partnerships with colleagues and key stakeholders at all levels

For further information, please refer to our position description which you can access through our careers site.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As a Team Manager, Support Services, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [e-mail]

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.

Applications close Thursday 1 October 2026 at 11.59pm