Practice Manager, Conciliation - Operations And Performance

Department of Health; City of Melbourne; On-site; AUD 190,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangements

Generous study allowances

Wellbeing programs

Flexible leave arrangements

Job summary

Workplace Injury Commission (WIC) in Melbourne seeks an experienced Practice Manager, Conciliation (Operations & Performance) to lead the Dispute Resolution division. You will shape high-performance culture, drive operational excellence and ensure sustainable, high-quality dispute resolution for injured Victorians and stakeholders.

You will work with senior leadership to deliver transformation, workforce planning and resource management while fostering a values-led, engaged team that delivers

Qualifications

• Senior-level leadership experience within a complex legislative framework.
• Proven ability to lead cultural change and organisational transformation.
• Strong influence on engagement, performance and behaviours through leadership.
• Experience driving change in regulated environments.
• Ability to build leadership capability and high-performing teams.
• Excellent operational and people leadership with a track record of delivering outcomes.

Responsibilities

• Lead the Conciliation function to deliver efficient, high-quality dispute resolution services.
• Oversee workforce planning, service optimisation and resource management.
• Use data-driven insights to manage demand and improve performance.
• Collaborate with senior leaders to drive growth, transformation and continuous improvement.

Skills

Senior leadership

Strategic planning

Change management

Stakeholder engagement

People leadership

Data-driven decision making

Job description

Workplace Injury Commission (WIC) Melbourne $201,315 per annum (plus super)

• Excellent mentoring and support
• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility incl hybrid WFH, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. As we continue an exciting chapter of growth, we are seeking an experienced and strategic leader to join our Dispute Resolution leadership team as Practice Manager, Conciliation (Operations & Performance). In this senior role, you will create the conditions for high performance, accountability and operational excellence, leading the delivery of efficient, sustainable and high-quality dispute resolution services that achieve strong outcomes for injured workers and stakeholders. We are currently recruiting for two complementary Practice Manager positions within Dispute Resolution and are seeking leaders who can work in close partnership to co-lead the Division through a period of growth, transformation and continuous improvement. Working collaboratively with the Practice Manager (Quality & Stakeholder Engagement), you will ensure consistent leadership practices, performance expectations and accountabilities across the Division while fostering an engaged, high-performing and values-led workforce. You will lead operational performance, workforce planning, service optimisation and resource management across the Conciliation function, using data-driven insights to manage demand, build workforce capability and deliver service excellence. This is a unique opportunity for a collaborative and outcomes-focused leader to shape the future of Dispute Resolution, drive operational improvement and contribute to WIC's reputation as a trusted provider of accessible and independent dispute resolution services.

Who we're looking for:

• Senior-level leadership experience leading, developing and empowering a leadership cohort within a complex legislative framework.
• Demonstrated experience leading cultural change, organisational improvement and/or transformation initiatives.
• Proven ability to influence engagement, performance and behavioural outcomes through leadership.
• Experience driving organisational change within complex or highly regulated environments.
• Proven experience building, developing and sustaining leadership capability and fostering high-performing teams driven to achieve operational and strategic objectives.
• Strong operational and people leadership capability with a demonstrated ability to build high-performing, engaged and accountable teams while delivering strategic outcomes.

Resolution matters. And so do you. We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward As Practice Manager, Conciliation, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
• Find support and relationships that count Respect is a key value here. We trust and empower you to be your best self, at work and home.
• Respect today, shape tomorrow Bring your diverse thinking and help make us even better.
• Be rewarded for your contribution We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [e-mail]

Only people with the right to work in Australia may apply for this position.

You will be required to undergo a National Police Check as part of the recruitment process.

Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.

Application deadline: Friday 18th September 2026 at midnight.