Team Manager

RAC WA; City Of Joondalup; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Member benefits

Flexible working

Diversity & Inclusion

Insurance discounts

Wellness programs

Leave purchase

Social club

Job summary

RAC WA in Western Australia is seeking a Team Manager to support leadership continuity across Joondalup and West Perth Contact Centres. You will shadow current Team Managers, share leadership duties, and step in during leave, projects or upskilling periods to keep performance and member experiences high.

This collaborative leader role offers flexibility, with 37.5 hours per week and a start in December 2026, and a pathway to a permanent leadership position as teams mature.

Qualifications

• Proven leadership experience in a busy contact centre environment.
• Strong coaching capability with the ability to influence without always having direct ownership of a team.
• Experience managing KPIs and driving performance through effective coaching.
• A collaborative and adaptable leadership style.
• Excellent communication skills with the ability to build trust and rapport quickly.
• Demonstrated empathy, resilience and professionalism in challenging situations.
• Strong computer literacy and ability to work across multiple systems.
• A passion for developing others and maintaining consistent performance standards.

Responsibilities

• Lead and support multiple teams to ensure continuity during leave, projects or development activities.
• Shadow current Team Managers to share coaching, performance management and leadership routines.
• Drive performance through coaching, feedback and KPI management.
• Support consultants to achieve sales, service and engagement targets.
• Monitor quality standards and ensure compliance with product and legislative requirements.
• Support change initiatives and business projects as required.

Skills

Leadership

Coaching

KPI management

Communication

Empathy

Resilience

Team collaboration

Job description

About RAC

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purposeled organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for membersbybeing the driving force for a better WA.

About the Role

As a Team Manager, you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres.Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling.Successful candidates willhave the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available.

This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best.You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences thatshowcasethe value of RAC products and services to our members.

What You Need to Know

Location: Commencing in West Perth with flexibility to Joondalup

Start date: December 2026
Hours: 37.5 hours per week between 7:30am – 8:30pm, with a scheduled Saturday on rotation

What Will You Be Doing?

You will lead, coach and support teams across the Contact Centre to ensure consistent performance,engagementand member experience.

Key responsibilities include:

• Providing day-to-day leadership support across multiple teams to ensure continuity during leave,projectsor development activities
• Shadowing and partnering with current Team Managers to share coaching,performancemanagementand leadership routines
• Driving performance through coaching,feedbackand KPI management
• Supporting consultants to achieve sales,serviceand engagement targets
• Monitoring quality standards and ensuring compliance with product and legislative requirements
• Supporting change initiatives and business projects asrequired

WhatWe’reLooking For

As a member-based organisation, alignment to our values is essential, along with:

• Proven leadership experience in a busycontact centre environment
• Strong coaching capability with the ability to influence without always having direct ownership of a team
• Experience managing KPIs and driving performance through effective coaching
• A collaborative and adaptable leadership style
• Excellent communication skills with the ability to build trust and rapport quickly
• Demonstrated empathy,resilienceand professionalism in challenging situations
• Strong computer literacy and ability to work across multiple systems
• A passion for developing others andmaintainingconsistent performance standards

What Can We Offer You?

A career at RAC is more than just a job.We’recommitted to creating an environment that supports growth,wellbeingand inclusion.You’llenjoy:

• Access to exclusive RAC member benefits
• Flex@RAC– our flexible working program
• A strong Diversity & Inclusion strategy
• Generous insurance discounts and free roadsideassistance
• In-house health and wellness programs
• Competitive salary + super, with theoptiontopurchaseadditionalleave
• A vibrant Social Club with over 900 members

We’relooking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.

Applications close: COB Friday 27th November 2026

RAC is an equal opportunity employer. We are committed to building an inclusiveworkplace where we respect and celebrate differences. RAC reserves the right to close this vacancy early.