Team Manager

04MDA RAC Distribution Pty Ltd; City Of Joondalup; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Member benefits

Flexible working

Diversity & Inclusion

Insurance discounts

Wellness programs

Competitive salary + super

Job summary

RAC is seeking a Team Manager in the Joondalup/West Perth area to support leadership continuity across multiple contact centre teams. You will shadow current Team Managers, share coaching duties, and step in during leaves or projects while helping teams perform at their best.

The role emphasizes collaboration, adaptability and delivering high-quality sales and service experiences to RAC members. Start in December 2026 with flexibility to Joondalup as needed.

Qualifications

• Proven leadership experience in a busy contact centre.
• Strong coaching with ability to influence without direct ownership.
• Experience managing KPIs and driving performance.
• Collaborative and adaptable leadership style.
• Excellent communication and relationship-building skills.
• Empathy, resilience and professionalism in challenging situations.
• Comfort with using multiple systems and data to monitor quality.

Responsibilities

• Provide day-to-day leadership support across multiple teams.
• Shadow and partner with existing Team Managers.
• Drive performance through coaching, feedback and KPI management.
• Support consultants to achieve sales, service and engagement targets.
• Monitor quality standards and ensure compliance.
• Support change initiatives and business projects.

Skills

Leadership

Coaching

KPI management

Communication

Collaboration

Empathy

Resilience

Adaptability

Systems literacy

Tools

CRM systems

Microsoft Office

Job description

About RAC

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.

About the Role

As a Team Manager, you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates will have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available. This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.

What You Need to Know

Location: Commencing in West Perth with flexibility to Joondalup

Start date: December 2026

Hours: 37.5 hours per week between 7:30am – 8:30pm, with a scheduled Saturday on rotation

What Will You Be Doing?

• Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
• Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
• Driving performance through coaching, feedback and KPI management
• Supporting consultants to achieve sales, service and engagement targets
• Monitoring quality standards and ensuring compliance with product and legislative requirements
• Supporting change initiatives and business projects as required

What We’re Looking For

• Proven leadership experience in a busy contact centre environment
• Strong coaching capability with the ability to influence without always having direct ownership of a team
• Experience managing KPIs and driving performance through effective coaching
• A collaborative and adaptable leadership style
• Excellent communication skills with the ability to build trust and rapport quickly
• Demonstrated empathy, resilience and professionalism in challenging situations
• Strong computer literacy and ability to work across multiple systems
• A passion for developing others and maintaining consistent performance standards

What Can We Offer You?

• Access to exclusive RAC member benefits
• Flex@RAC – our flexible working program
• A strong Diversity & Inclusion strategy
• Generous insurance discounts and free roadside assistance
• In-house health and wellness programs
• Competitive salary + super, with the option to purchase additional leave
• A vibrant Social Club with over 900 members

We’re looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.

Applications close: COB Friday 27th November 2026

RAC is an equal opportunity employer.

We are committed to building an inclusive workplace where we respect and celebrate differences.

RAC reserves the right to close this vacancy early.

#BetterJourneysRAC

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [e-mail]