Receptionist

RAC WA; City Of Joondalup; On-site; AUD 50,000 - 60,000; Full time

Job summary

RAC WA is seeking a friendly Receptionist to join our Joondalup Contact Centre. You will greet members, answer calls, and route inquiries to the right RAC team, delivering exceptional service from the first interaction.

Role involves a flexible roster Monday to Friday 7:00am–8:30pm with rotating Saturdays 8:30am–5:00pm. Bring strong communication, reliability and a customer-focused attitude to help members access support quickly.

Qualifications

• Previous customer service experience, ideally in a phone-based or contact centre environment.
• Strong communication and active listening skills.
• A friendly, professional and confident telephone manner.
• The ability to follow processes and call scripting while delivering personalised service.
• Sound problem-solving skills and attention to detail.
• Reliability, flexibility and a positive team-focused approach.
• Confidence using computer systems and completing administrative tasks accurately.

Responsibilities

• Answer incoming member calls in a welcoming, professional and efficient manner.
• Identify member needs and direct calls to the most appropriate RAC department.
• Build rapport and create positive experiences for members from their first interaction.
• Identify, acknowledge and escalate member feedback and complaints through the appropriate channels.
• Support service level targets by managing calls efficiently and assisting with queue-busting activities when required.
• Complete data entry and general administrative tasks accurately and in a timely manner.

Skills

Customer service

Phone support

Active listening

Communication

Tools

CRM software

Job description

We’re looking for friendly, professional and customer-focused individuals to join our Reception contact centreteam in our Joondalup Contact Centre.

As a Receptionist, you’ll play a key role in creating positive first impressions by answering incoming member calls, understanding their needs and connecting them with the right RAC team. Every interaction is an opportunity to deliver exceptional service and help our members get the support they need.

This position works on a flexible roster between Monday to Friday, 7:00am – 8:30pm, with rotational Saturdays between 8:30am – 5:00pm.

What you’ll be doing

• Answer incoming member calls in a welcoming, professional and efficient manner.
• Accurately identify member needs and direct calls to the most appropriate RAC department.
• Build rapport and create positive experiences for members from their very first interaction.
• Identify, acknowledge and escalte member feedback and complaints through the appropriate channels.
• Support service level targets by managing calls efficiently and assisting with queue-busting activities when required.
• Complete data entry and general administrative tasks accurately and in a timely manner.

What you’ll bring

• Previous customer service experience, ideally in a phone-based or contact centre environment.
• Strong communication and active listening skills.
• A friendly, professional and confident telephone manner.
• The ability to follow processes and call scripting while delivering personalised service.
• Sound problem-solving skills and attention to detail.
• Reliability, flexibility and a positive team-focused approach.
• Confidence using computer systems and completing administrative tasks accurately.

Why join RAC?

With over 1.3 million members, RAC is one of Western Australia’s most trusted organisations. We’re committed to creating a workplace where people feel valued, supported and empowered to make a difference.

At RAC, you’ll enjoy:

• Ongoing training and development opportunities.
• A supportive and inclusive team environment.
• Opportunities to grow your career within a well-known WA organisation.
• The chance to make a positive impact on our members every day.

At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures and identities, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community and people of all ages.

RAC is committed to providing a flexible and accessible recruitment process. If you require adjustments or support throughout the application process, please contact us at [e-mail].