Team Leader - Homelessness Support Services

The Salvation Army; Seymour, Greater Shepparton; Vor Ort; AUD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Salary packaging up to $15,900 tax‑sac

Paid parental leave

EAP and health & wellness initiatives

Flexible working arrangements

Zusammenfassung

The Salvation Army is seeking a Team Leader for its Homelessness Support Service, based on-site across Seymour and Shepparton, VIC. You will lead a high-performing team delivering client-centred services to people experiencing homelessness and those at risk.

Reporting to the Program Manager, you will drive service excellence, partner with local stakeholders, monitor performance, ensure funding compliance, and support sustainable housing and wellbeing outcomes.

Qualifikationen

• Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills
• Demonstrated experience leading, supervising and developing staff within a homelessness, housing or community services environment
• Demonstrated knowledge of the homelessness and housing sector, including relevant legislation, case management frameworks, and the complex needs of people experiencing disadvantage
• Proven ability to build and maintain effective relationships with a broad range of stakeholders, including community organisations, government departments and support services
• Strong communication, organisational and problem-solving skills, with experience in service reporting, continuous improvement, risk management and achieving operational outcomes
• A current Victorian Employee Working with Children Check
• A current Victorian Driver’s Licence

Aufgaben

• Lead, coach and support a team of Homelessness Case Managers to deliver high-quality, client-centred services that achieve positive outcomes for people experiencing homelessness
• Oversee service delivery, performance targets and compliance requirements, ensuring organisational standards and funding obligations are consistently met
• Build and maintain strong relationships with local stakeholders, community networks and internal services to facilitate integrated and coordinated support responses
• Drive a culture of continuous improvement through effective reporting, practice development, quality assurance and service evaluation
• Monitor operational performance, team wellbeing, risk management and resource allocation to ensure safe, effective and efficient service delivery

Kenntnisse

Team leadership

Communication skills

Stakeholder engagement

Problem solving

Reporting and compliance

Ausbildung

Diploma or higher in social work / related field

Jobbeschreibung

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

As a Team Leader for our Homelessness Support Service, this is your opportunity to lead a high-performing team, delivering client-centred support to people experiencing homelessness or at risk of homelessness. You'll drive service excellence, foster strong community partnerships, and ensure clients receive integrated, responsive support that empowers them to achieve sustainable housing and wellbeing outcomes. Reporting to the Program Manager, this is a permanent full-time position, based on-site across Seymour and Shepparton, VIC.

How you will make an impact

• Lead, coach and support a team of Homelessness Case Managers to deliver high-quality, client-centred services that achieve positive outcomes for people experiencing homelessness
• Oversee service delivery, performance targets and compliance requirements, ensuring organisational standards and funding obligations are consistently met
• Build and maintain strong relationships with local stakeholders, community networks and internal services to facilitate integrated and coordinated support responses
• Drive a culture of continuous improvement through effective reporting, practice development, quality assurance and service evaluation
• Monitor operational performance, team wellbeing, risk management and resource allocation to ensure safe, effective and efficient service delivery

What you will bring

• Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Demonstrated experience leading, supervising and developing staff within a homelessness, housing or community services environment
• Demonstrated knowledge of the homelessness and housing sector, including relevant legislation, case management frameworks, and the complex needs of people experiencing disadvantage
• Proven ability to build and maintain effective relationships with a broad range of stakeholders, including community organisations, government departments and support services
• Strong communication, organisational and problem-solving skills, with experience in service reporting, continuous improvement, risk management and achieving operational outcomes
• A current Victorian Employee Working with Children Check
• A current Victorian Driver’s Licence

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provides opportunities for all people to achieve their highest potential. Find out more

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.