Team Leader, Welcome & Care Experience (Hybrid)

Medibank Private Limited; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual leave

Hybrid work

Online Doctor

Health support line

Health insurance

Career development

Job summary

Amplar Health, part of the Medibank Group, is seeking a Team Leader – Welcome Team in Adelaide. This full-time, 13-month fixed-term hybrid role focuses on leading a high-performing team supporting government-funded aged care and community programs.

You will coach, drive service excellence, and partner with clinical teams to ensure seamless care delivery. A strong focus on outcomes and culture is essential.

Qualifications

• Minimum 3 years leadership experience.
• Experience in contact centre, customer service or administration.
• Healthcare experience is highly desirable.
• Strong coaching and people leadership skills.
• Strong problem-solving, organisational and performance management skills.

Responsibilities

• Lead, coach and develop a customer-focused team to deliver service outcomes.
• Monitor team performance, quality and compliance standards.
• Provide ongoing coaching and professional development.
• Build relationships with operational and clinical teams to ensure seamless service delivery.
• Support workforce planning, performance reporting and operational excellence.
• Champion accountability, collaboration and consumer-centred care.

Skills

Leadership

Customer service

Coaching

Problem solving

Team management

Job description

Amplar Health, part of the Medibank Group, is seeking a Team Leader – Welcome Team in Adelaide. This full-time, 13-month fixed-term hybrid role focuses on leading a high-performing team supporting government-funded aged care and community programs.

You will coach, drive service excellence, and partner with clinical teams to ensure seamless care delivery. A strong focus on outcomes and culture is essential.