Head of Support at Home

Amplar Health Group; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid/Remote work

Job summary

Amplar Health is seeking an experienced Head of Support at Home to lead the end-to-end delivery of the program, including sales, intake, care management, service delivery and administration. You will build multidisciplinary teams and create scalable ways of working to ensure outstanding customer experiences and clinical outcomes.

This permanent full-time role offers flexible work from home or one of our offices or a combination of both, with the chance to shape a contemporary care model and

Qualifications

• Significant leadership experience within Support at Home, Home Care or community aged care services.
• Proven experience leading multidisciplinary teams and service operations.
• Strong knowledge of aged care quality, compliance and clinical governance requirements.
• Experience establishing, growing or transforming service delivery models.
• A track record of delivering excellent customer and clinical outcomes.
• A growth mindset and genuine curiosity to challenge traditional home care models and embrace innovative ways of delivering care.
• Strong stakeholder engagement, people leadership and change management capabilities.

Responsibilities

• Leading the end-to-end Support at Home program, including sales, intake, care management, service delivery and administration.
• Building and developing high-performing clinical, operational and customer-facing teams.
• Delivering exceptional customer experiences and market-leading care outcomes.
• Driving operational performance, quality, compliance and continuous improvement.
• Establishing scalable operating models, processes and governance frameworks.
• Supporting business growth and expansion into new geographies.
• Leading teams through growth, change and aged care reform.

Skills

Leadership experience

Multidisciplinary teams

Service operations

Change management

Education

Nursing qualification

Job description

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

The Opportunity

We're looking for an experienced and innovative leader to establish, grow and scale our Support at Home service.

As the Head of Support at Home, you will lead the end-to-end delivery of the program, spanning customer acquisition, care management, service delivery and operational support functions. You'll build and lead newly formed multidisciplinary teams, create scalable ways of working and ensure outstanding customer experiences and clinical outcomes.

This role offers a unique opportunity to shape a contemporary care model from the ground up, while creating the foundations for future growth and expansion.

What You'll Be Responsible For

• Leading the end-to-end Support at Home program, including sales, intake, care management, service delivery and administration.
• Building and developing high-performing clinical, operational and customer-facing teams.
• Delivering exceptional customer experiences and market-leading care outcomes.
• Driving operational performance, quality, compliance and continuous improvement.
• Establishing scalable operating models, processes and governance frameworks.
• Supporting business growth and expansion into new geographies.
• Leading teams through growth, change and aged care reform.

This is a permanent full-time position offering flexibility to work from home or one of our offices or a combination of both.

About You

You'll bring:

• Significant leadership experience within Support at Home, Home Care or community aged care services.
• Proven experience leading multidisciplinary teams and service operations.
• Strong knowledge of aged care quality, compliance and clinical governance requirements.
• Experience establishing, growing or transforming service delivery models.
• A track record of delivering excellent customer and clinical outcomes.
• A growth mindset and genuine curiosity to challenge traditional home care models and embrace innovative ways of delivering care.
• Strong stakeholder engagement, people leadership and change management capabilities.

Highly Desirable

• Clinical background as a Registered Nurse or Allied Health Professional.
• Experience scaling services across multiple locations or geographies.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work