Team Leader – Welcome Team (Hybrid, Healthcare)
Medibank Private Limited
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Benefits offered by this job
Job summary
Amplar Health, part of the Medibank Group, seeks a Team Leader – Welcome Team in Adelaide to lead a high-performing customer-focused group supporting government-funded aged care and community programs. This role offers a full-time, 13-month fixed-term contract with hybrid working arrangements.
You will coach and develop staff, monitor performance and collaborate with clinical and operational teams to ensure seamless service delivery and continuous improvement in care outcomes.
Qualifications
- 3+ years of leadership experience.
- Experience in contact centre, customer service or administration.
- Experience in healthcare setting is highly desirable.
Responsibilities
- Lead, coach and develop a customer-focused team to deliver exceptional service outcomes.
- Monitor team performance, quality and compliance standards while driving continuous improvement.
- Provide ongoing coaching, feedback and professional development opportunities.
- Build strong relationships across operational and clinical teams to ensure seamless service delivery.
- Support workforce planning, performance reporting and operational excellence.
- Champion a culture of accountability, collaboration and consumer-centred care.
Skills
Job description
Amplar Health, part of the Medibank Group, seeks a Team Leader – Welcome Team in Adelaide to lead a high-performing customer-focused group supporting government-funded aged care and community programs. This role offers a full-time, 13-month fixed-term contract with hybrid working arrangements.
You will coach and develop staff, monitor performance and collaborate with clinical and operational teams to ensure seamless service delivery and continuous improvement in care outcomes.
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