Team Leader Systems & Account

Bayside Community Emergency Relief Inc; City of Bayside; Hybrid; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work

Generous leave provisions

Staff wellbeing programs

Learning and development opportunities

Onsite parking near beach

Job summary

Bayside City Council is seeking a Systems and Accounts Team Leader to manage the client management software (Carelink+) and related reporting for Community Care. You will lead a team, provide SME guidance on system capabilities and future needs, and partner with IT for upgrades.

The role emphasizes data governance, process improvement and staff development, with flexible hybrid work and a strong focus on service planning and outcomes.

Qualifications

• Tertiary qualification in IT or related discipline would be well regarded.
• 2–5 years’ experience in staff leadership.
• Substantial experience in system functions, administration and reporting.
• Experience in managing system upgrades and improvements is preferred.
• Knowledge of client management systems and adaptability to new systems.
• Strong skills in Word and Excel and general MS Office usage.

Responsibilities

• Lead the Systems and Accounts team to deliver system administration and reporting for Community Care.
• Provide expert advice on Carelink+ and related systems, including future requirements.
• Manage system upgrades in liaison with IT, vendors and stakeholders.
• Strengthen data quality, governance and reporting to support planning and decision-making.
• Drive continuous improvement through streamlined processes, automation and staff training.

Skills

Staff leadership

System administration

Data governance

Reporting

Microsoft Office

Education

Tertiary IT qualification

Tools

Carelink+

Office 365

Job description

Employment Status: Permanent, full time
Days & Hours of Work: Monday to Friday, totalling38 hours per week
Competitive Salary:Band 7 - $118,508.69 p.a.+ 12% superannuation
Location:Council Office in Sandringham, with some flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

The key purpose of the Systems and Accounts Team Leader is to provide operational leadership to the team administering the client management software system, service data reporting, accounts and related support services for Community Care. As Council’s subject matter expert for Carelink+ and associated systems, the role provides specialist advice on system capability and future requirements and leads data governance, reporting and continuous improvement to support service planning and operational and strategic decision-making.

You will be responsible for:

• Leading the Systems and Accounts team to deliver effective systems administration, reporting and operational support across Community Care.
• Providing specialist advice on Carelink+ and associated systems, including current capabilities and future requirements.
• Managing system upgrades in liaison with the IT department, configuration and enhancements, working closely with vendors and internal stakeholders.
• Strengthening data quality, governance and reporting to support service planning, compliance and informed decision-making.
• Driving continuous improvement through streamlined processes, automation and staff training to improve efficiency and service delivery.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Tertiary qualification in IT or similar or related discipline would be well regarded.
• Two to five years’ experience in staff leadership.
• Substantial experience in the management and development of system functions, administration and related processes and reporting.
• Previous experience in project managing system upgrades and improvements would be well regarded.
• Knowledge and understanding of client management systems and demonstrated capability to adapt and learn new systems.
• Sound working knowledge of all facets of the Microsoft Office suite of products, including Word and Excel.
• Demonstrated experience in initiating, formulating, and implementing new processes including developing user advice.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return:

• A work life/balance through flexible and hybrid working arrangements.
• Generous leave provisions, including accrued time off, parental leave, four days of wellbeing leave per year, Christmas/New Year closedown without using leave entitlements, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A parkland surrounding the office that is only a short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

Applications close:

Monday 5 October, 11:55pm

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Charlene Pereira, Manager Community Care on 03 9599 4893 or via email [e-mail]

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.