Team Leader / Supervisor

Australia Post; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Australia Post and StarTrack seek a hands-on Supervisor for Botany NSW to lead a team, manage resources, and deliver against budget and performance targets. You will drive continual efficiency, analyse performance data, and collaborate with customer service to ensure high service quality.

The role focuses on directing day-to-day activities, fostering a culture of continuous improvement, and building strong internal and external relationships to support operational excellence.

Qualifications

• Experience leading an operational or logistics team.
• Proven people management skills to drive change.
• Strong analytical and problem-solving abilities.

Responsibilities

• Actively develop and foster a capable support and team network to ensure commitment to facility objectives
• Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives
• Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
• Lead change and innovation within teams
• Drive new cultural practices, systems and processes that support desired change
• Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required
• Assist and identify opportunities for service and efficiency improvement within the facility.
• Analyse daily facility activities to identify processing control issues
• Use various data mediums to manipulate, analyse, and present data for continual processing improvement

Skills

Leadership

People management

Analytical skills

Job description

We’re part of the Australia Post Group. So when you join StarTrack, you’re joining something bigger. Ask our customers why they choose StarTrack and they’ll tell you, our unrivalled delivery network means we’re their first choice. We get what theywant delivered their way - and fast.

Join a team committed to getting the job done right, first time.

Every day we deliver a premium service to our customers. We have an unrivalled network and an 11,000 strong team comprising 134 nationalities, who all share the same passion to make a difference for our customers.

What does the role involve?

The Supervisor Role based at Botany NSW is responsible for leading a team to deliver against agreed budget and performance outcomes. You will facilitate the continued improvement of the facility operations by analysing current performance, identifying improvement opportunities, and developing improvement action plans in conjunction with the Duty Manager. This role is focussed on delivering continual efficiency improvement at the lowest possible cost in the pursuit of service excellence.

The role of the Supervisor is to provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives. Day to day will see you:

• Actively develop and foster a capable support and team network to ensure commitment to facility objectives
• Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives
• Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
• Lead change and innovation within teams
• Drive new cultural practices, systems and processes that support desired change
• Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required
• Assist and identify opportunities for service and efficiency improvement within the facility.
• Analyse daily facility activities to identify processing control issues
• Use various data mediums to manipulate, analyse, and present data for continual processing improvement

What experience will you have?

We’re looking for candidates that are motivated and able to bring the best out of people under their leadership. In terms of your experience, ideally you will have:

• Leadership experience in an operational function
• Developed people management skills to support change
• Sound analytical and problem-solving skillsSound analytical and problem-solving skills

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.