Team Leader - Retail Shopping Centre | Central Coast, NSW

Millennium Services Group; Gosford; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive pay

Superannuation included

Job summary

Millennium Services Group in NSW is seeking a Security Supervisor to lead a team at a busy Central Coast shopping centre. You will manage day-to-day operations, ensure a welcoming customer environment and maintain high safety standards.

This role requires a NSW Security Licence and First Aid/CPR, with experience in retail security preferred. You will rostering, mentor staff, build client relationships and drive reporting and compliance.

Qualifications

• Current NSW Security Licence is essential.
• Current First Aid and CPR certificate.
• Experience as Security Supervisor or Team Leader.
• Experience in retail/shopping centre security is valued.
• Strong communication and conflict resolution skills.
• Ability to produce and maintain reports.
• Roster coordination and administrative knowledge.

Responsibilities

• Lead, mentor and support a team of 15-20 officers.
• Oversee daily security operations and site coverage.
• Monitor CCTV, control room and alarm systems.
• Build and maintain client and centre management relationships.
• Respond to incidents and coordinate emergency responses.
• Manage reports, site documentation and SOP compliance.
• Conduct site patrols and identify potential risks.
• Assist with recruitment, onboarding and coaching.
• Promote a strong safety culture and customer service.

Skills

Leadership

Client relationships

Security operations

Rostering

Communication

Conflict resolution

Reporting

Safety

Customer service

Job description

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enables us to make places and spaces better for people every day.

Lead a Team. Build Strong Client Relationships. Grow Your Career.

About the Role

Millennium is looking for an experienced Security Supervisor to lead our team at one of Erina's busiest retail shopping centres in Central Coast, NSW.

This is a fantastic opportunity for an experienced Security Supervisor or a strong Senior Security Officer looking to take the next step into leadership. You'll play a key role in leading a team, building strong client relationships, and ensuring the site operates safely and efficiently every day.

As the Security Supervisor, you'll be responsible for the day-to-day management of the site while maintaining a safe and welcoming environment for customers, retailers, and staff.

ROSTER: Tuesday to Saturday 08:00 am to 17:00pm

Total remuneration of $100,000 per annum plus superannuation

Generous sign-on bonus to welcome you to the team!

Duties & Responsibilities include:

Your responsibilities will include:

• Leading, mentoring and supporting a team of 15-20 Security Officers.
• Managing daily security operations and ensuring smooth site coverage.
• Monitoring the Control Room, CCTV and alarm systems.
• Building and maintaining strong relationships with the client and centre management.
• Responding to incidents and coordinating emergency responses.
• Managing reports, site documentation and compliance with Standard Operating Procedures.
• Conducting site patrols and identifying potential risks.
• Assisting with recruitment, onboarding and coaching of new team members.
• Promoting a positive safety culture and high standard of customer service.

About You

We're looking for someone who is confident, approachable and enjoys leading people.

You will ideally have:

• Current NSW Security Licence (essential).
• Current First Aid and CPR Certificate.
• Previous experience in a Security Supervisor, Team Leader or Senior Security Officer role.
• Experience in retail or shopping centre security is highly regarded, but not essential.
• Strong communication and conflict resolution skills.
• Experience building positive client and stakeholder relationships.
• Sound computer skills and the ability to complete reports.
• Coordinate rostering to ensure the site is covered and shifts run smoothly
• Sound knowledge of compliance and administrative processes
• A professional attitude with a strong focus on customer service and safety.
• A proven track record of reliability and punctuality.

Why Join Us?

By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand - giving you the chance to build your skills and grow your career with us!

#hiringnow

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.