Team Leader, Operations Coordination Centre

Royal Flying Doctor Service SA/NT; Port Augusta; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging options

Relocation assistance

Employee Assistance Program

Reward and Recognition Program

Learning Management System

Comprehensive orientation program

Job summary

Royal Flying Doctor Service SA/NT in Port Augusta is seeking a Team Leader, OCC. You will supervise the Operations Coordinators, manage on-shift service delivery, and ensure contractual compliance while supporting aeromedical and primary health operations.

Lead the OCC team, plan workforce, rostering and performance management; strengthen stakeholder relationships, monitor KPIs, and contribute to emergency response activities.

Qualifications

• Experience in emergency services, aviation, logistics or operations coordination.
• Proven ability to lead, motivate and develop teams.
• Strong communication, negotiation and stakeholder engagement skills.
• Customer-focused service delivery mindset.
• Resilient and adaptable in dynamic environments.

Responsibilities

• Lead, develop and manage the OCC team while fostering a high-performing, customer-focused culture.
• Provide operational leadership including workforce planning, rostering and on-call support.
• Support Operations Coordinators to manage workload and service delivery.
• Drive continuous improvement and organisational change initiatives.
• Build relationships with stakeholders to support service delivery and patient outcomes.
• Monitor performance and ensure targets are met.
• Prepare reports and represent RFDS at meetings; contribute to emergency response.

Skills

Emergency services

Aviation experience

Logistics experience

Operational coordination

Leadership

Communication

Tools

Microsoft Office

Job description

• Full time, permanent role in Port Augusta
• Excellent remuneration and salary packaging benefits
• Relocation assistance available

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.

Watch stories about our people, patients and the communities we serve at finestcare.com.au

About this Opportunity

Reporting directly to the Operations Manager, Operations Coordination Centre (OCC), as the Team Leader, OCC, you are responsible for the effective on-shift management and support of the Operations Coordinators to ensure the level of service delivery expected of RFDS SA/NT is maintained and contractually compliant.

We believe our people - all our people - keep the Royal Flying Doctor Service flying.

• Lead, develop, and manage the OCC team, fostering a high-performing and customer-focused culture.
• Provide operational leadership, including workforce planning, rostering, performance management, and after-hours on-call support.
• Support Operations Coordinators to effectively manage workload, maintain operational readiness, and deliver responsive service outcomes.
• Drive continuous improvement, innovation, and organisational change initiatives within the OCC.
• Build and maintain collaborative relationships with internal and external stakeholders to support service delivery and patient outcomes.
• Monitor operational performance and key performance indicators, ensuring service standards and response time targets are achieved.
• Prepare reports, represent RFDS SA/NT at relevant meetings, and contribute to emergency and disaster response activities as required.

About You

To be successful in this role, you will have:

• Experience in emergency services, aviation, logistics, or operational coordination environments.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong communication, negotiation, and stakeholder engagement skills.
• Customer-focused mindset with a professional approach to service delivery.
• Resilient, adaptable, and capable of performing in dynamic operational environments.
• Ability to empower others, drive accountability, and support organisational change.
• Proficient in Microsoft Office and relevant business applications.

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:

• Generous annual salary packaging options to reduce your taxable income including:
• packaging up to $15, 899 of your salary towards loans, rent and bills
• packaging of an additional $2,650 of your salary via a meal and entertainment card.
• Attractive remuneration
• Employee Assistance Program
• Reward and Recognition Program
• Employee Value Awards
• Learning Management System
• Comprehensive orientation program for new starters

Applications close at 11:59pm on 13 November 2026.

Please note that we are unable to accept late applications, or applications submitted via email.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.