Team Leader, Operations Coordination Centre

Flying Doctor; Port Augusta; Remote; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Generous salary packaging options

Relocation assistance

Employee Assistance Program

Reward and Recognition Program

Learning Management System

Comprehensive orientation program

Job summary

Royal Flying Doctor Service SA/NT in Port Augusta invites applications for the Team Leader, Operations Coordination Centre. You will oversee the on-shift management of the OCC and support the Operations Coordinators to maintain contractually compliant service levels.

The role requires leadership, operational planning, and a focus on performance metrics, with opportunities to drive improvements and coordinate with stakeholders in emergency and aviation contexts.

Qualifications

• Experience in emergency services, aviation, logistics, or operational coordination environments.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong communication, negotiation, and stakeholder engagement skills.
• Customer-focused mindset with a professional approach to service delivery.
• Resilient, adaptable, and capable of performing in dynamic operational environments.

Responsibilities

• Lead, develop, and manage the OCC team, fostering a high-performing and customer-focused culture.
• Provide operational leadership, including workforce planning, rostering, performance management, and after-hours on-call support.
• Support Operations Coordinators to effectively manage workload and ensure readiness and responsive service outcomes.
• Drive continuous improvement, innovation, and organisational change initiatives within the OCC.
• Build and maintain collaborative relationships with internal and external stakeholders to support service delivery and patient outcomes.
• Monitor operational performance and KPIs, ensuring service standards and response time targets are achieved.
• Prepare reports, represent RFDS SA/NT at relevant meetings, and contribute to emergency and disaster response activities.

Skills

Emergency services

Leadership

Stakeholder engagement

Customer-focused service

Communication

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

Team Leader, Operations Coordination Centre

• Full time, permanent role in Port Augusta
• Excellent remuneration and salary packaging benefits
• Relocation assistance available

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.

Watch stories about our people, patients and the communities we serve at finestcare.com.au

About this Opportunity

Reporting directly to the Operations Manager, Operations Coordination Centre (OCC), as the Team Leader, OCC, you are responsible for the effective on-shift management and support of the Operations Coordinators to ensure the level of service delivery expected of RFDS SA/NT is maintained and contractually compliant.

We believe our people – all our people – keep the Royal Flying Doctor Service flying.

Specifically, you will:

• Lead, develop, and manage the OCC team, fostering a high-performing and customer-focused culture.
• Provide operational leadership, including workforce planning, rostering, performance management, and after-hours on-call support.
• Support Operations Coordinators to effectively manage workload, maintain operational readiness, and deliver responsive service outcomes.
• Drive continuous improvement, innovation, and organisational change initiatives within the OCC.
• Build and maintain collaborative relationships with internal and external stakeholders to support service delivery and patient outcomes.
• Monitor operational performance and key performance indicators, ensuring service standards and response time targets are achieved.
• Prepare reports, represent RFDS SA/NT at relevant meetings, and contribute to emergency and disaster response activities as required.

About You

• Experience in emergency services, aviation, logistics, or operational coordination environments.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong communication, negotiation, and stakeholder engagement skills.
• Customer-focused mindset with a professional approach to service delivery.
• Resilient, adaptable, and capable of performing in dynamic operational environments.
• Ability to empower others, drive accountability, and support organisational change.
• Proficient in Microsoft Office and relevant business applications.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:

• Generous annual salary packaging options to reduce your taxable income including:
  • packaging up to $15, 899 of your salary towards loans, rent and bills
  • packaging of an additional $2,650 of your salary via a meal and entertainment card.
• Attractive remuneration
• Employee Assistance Program
• Reward and Recognition Program
• Employee Value Awards
• Learning Management System
• Comprehensive orientation program for new starters

Further Information

To access the position description, please click here .

For a confidential discussion in relation to the position, please contact Emma Coulter, Operations Manager - Operations Coordination Centre via 0461 462 282.

Applications close at 11:59pm on 13th November 2026.

Please note that we are unable to accept late applications, or applications submitted via email. Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.