Team Leader, Operations Coordination Centre

Royal Flying Doctor Service; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment allowance

Job summary

The Royal Flying Doctor Service is seeking a capable Team Leader to oversee the Operations Coordination Centre in a Darwin-based environment. You will lead, coach and support Operations Coordinators, ensuring efficient service delivery and resilience during high-demand periods.

This full-time role requires strong leadership, stakeholder engagement and change-management skills to sustain performance, safety and continuous improvement across remote healthcare aviation operations.

Qualifications

• Experience in emergency services and/or aviation coordination, communications and logistics.
• Demonstrated ability to lead, motivate and develop high-performing teams.
• Highly developed verbal and written communication, negotiation and interpersonal skills.
• The ability to work autonomously and contribute effectively within multidisciplinary environments.
• A strong customer service focus and professional approach to stakeholder engagement.
• Demonstrated resilience and adaptability within dynamic operational environments.
• The ability to empower others to take ownership and accountability for outcomes.
• Sound understanding of contemporary human resource and change management principles and practices.
• Proficiency in Microsoft Office and other relevant business applications

Responsibilities

• Lead, coach and develop the OCC team, building a highly engaged and high-performing culture.
• Provide leadership, guidance and operational support to Operations Coordinators, particularly during periods of high or complex workloads.
• Monitor operational performance and actively manage key performance indicators and response times.
• Ensure the team has the procedures, resources and skills required to perform effectively and efficiently.
• Prepare and manage OCC rosters and provide after-hours operational on-call support.
• Build strong and collaborative relationships with key internal and external stakeholders to support effective service delivery.
• Promote innovation, continuous improvement and positive organisational change.
• Maintain currency within the Operations Coordinator function, including providing roster relief when required.
• Support disaster and major incident preparedness through relevant training, exercises and operational responses.

Skills

Emergency services experience

Aviation coordination

Leadership and development

Stakeholder engagement

HR change management

MS Office proficiency

Job description

• Join our dynamic Darwin-based team supporting workforce and operational capability in the Northern Territory
• Full-time, Permanent position
• Attractive remuneration and salary packaging benefits

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are one of Australia’s most trusted and respected health and aeromedical service providers, delivering essential care to people across remote, rural and regional communities throughout South Australia and the Northern Territory.

As part of our ongoing strategic and operational activities within the Northern Territory, we are focused on strengthening our workforce and enhancing capability across the region.

Our five-year Strategic Plan prioritises building innovative, responsive and better-connected services that improve health and wellbeing outcomes for all Australians.

You can watch stories about our people, patients and the communities we serve at rfdsnt.com.au

Our values of Care, Integrity, Collaboration, and Innovation guide how we work, ensuring we deliver the highest standard of service and continue to improve outcomes for the communities we serve.

About this Opportunity

Reporting to the Operations Manager, Operations Coordination Centre (OCC), the Team Leader is responsible for the effective on-shift leadership and support of our Operations Coordinators, ensuring RFDS SA/NT services are delivered efficiently, responsively and in line with our operational and contractual requirements.

Key responsibilities include:

• Lead, coach and develop the OCC team, building a highly engaged and high-performing culture.
• Provide leadership, guidance and operational support to Operations Coordinators, particularly during periods of high or complex workloads.
• Monitor operational performance and actively manage key performance indicators and response times.
• Ensure the team has the procedures, resources and skills required to perform effectively and efficiently.
• Prepare and manage OCC rosters and provide after-hours operational on-call support.
• Build strong and collaborative relationships with key internal and external stakeholders to support effective service delivery.
• Promote innovation, continuous improvement and positive organisational change.
• Maintain currency within the Operations Coordinator function, including providing roster relief when required.
• Support disaster and major incident preparedness through relevant training, exercises and operational responses.

About You

You are an experienced and resilient operational leader who thrives in a dynamic environment. You are confident supporting people through complex situations, bring a collaborative leadership style and can balance operational demands with a strong focus on service delivery and stakeholder needs.

To be successful, you will bring:

• Experience in emergency services and/or aviation coordination, communications and logistics.
• Demonstrated ability to lead, motivate and develop high-performing teams.
• Highly developed verbal and written communication, negotiation and interpersonal skills.
• The ability to work autonomously and contribute effectively within multidisciplinary environments.
• A strong customer service focus and professional approach to stakeholder engagement.
• Demonstrated resilience and adaptability within dynamic operational environments.
• The ability to empower others to take ownership and accountability for outcomes.
• Sound understanding of contemporary human resource and change management principles and practices.
• Proficiency in Microsoft Office and other relevant business applications

Our Benefits

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)
• Competitive remuneration
• Flexible work arrangements
• Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Comprehensive onboarding program

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.