Operations Coordinator, Operations Coordination Centre

Flying Doctor; Darwin; Hybrid; AUD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

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Zusammenfassung

Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT) in Darwin is seeking an Operations Coordinator to join the Operations Coordination Centre. You will coordinate RFDS assets, crews and road ambulance resources to support essential aeromedical services in the NT.

Based in Darwin, the role supports 24/7 operations with a rotating 12‑hour roster (morning, afternoon and overnight shifts) and works across hospitals, remote clinics and contract partners to ensure efficient

Qualifikationen

• Experience coordinating assets and resources across multiple teams.
• Strong communication with hospitals, clinics and partners.
• Ability to work in a high‑volume, fast‑paced operational environment.

Aufgaben

• Coordinate RFDS SA/NT assets and resources to support safe, efficient operations.
• Liaise with hospitals, remote clinics and agencies to support patient transfers.
• Monitor asset availability and advise on best use of resources.
• Ensure accurate recording of operational activity in systems and databases.
• Contribute to quality assurance and continuous improvement in OCC.

Jobbeschreibung

Operations Coordinator, Operations Coordination Centre

• Share this content on your favourite social media platform:
• Help Coordinate aircraft, crews and road ambulance resources for essential aeromedical services
• Full-time position based in Darwin.
• Join our Operations Coordination Centre and make a difference to communities across the NT

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are one of Australia’s most trusted and respected health and aeromedical service providers, delivering essential care to people across remote, rural and regional communities throughout South Australia and the Northern Territory.

As part of our ongoing strategic and operational activities within the Northern Territory, we are focused on strengthening our workforce and enhancing capability across the region.

Our five-year Strategic Plan prioritises building innovative, responsive and better-connected services that improve health and wellbeing outcomes for all Australians. You can watch stories about our people, patients and the communities we serve at rfdsnt.com.au

About this Opportunity

Based in Darwin and reporting to the Team Leader, Operations Coordination Centre (OCC), the Operations Coordinator plays an important role in coordinating and allocating RFDS SA/NT assets and supporting the effective delivery of our operational activities. As a central point of contact for asset utilisation requests, you will work with teams and stakeholders across the organisation to help ensure our services operate safely, efficiently and effectively. This role supports 24/7 operation and involves and rotating roster 12-hour including morning, afternoon and overnight shifts.

Key responsibilities will include:

• Coordinate RFDS SA/NT assets and resources to support safe, efficient and responsive operations.
• Communicate with internal and external stakeholders, including contract partners, healthcare professionals and relevant agencies, to support the delivery of high-quality patient care.
• Liaise with hospitals, remote clinics, stations and other remote locations to coordinate patient readiness and support timely transfers.
• Coordinate road ambulance resources and aircraft refueling requirements to support patient transfers and operational readiness.
• Provide advice on asset and crew availability and assist in determining the most appropriate use of available resources.
• Monitor and manage ground-to-aircraft radio communications in support of safe and effective operations.
• Accurately record and maintain operational activity and information within relevant systems and databases.
• Contribute to quality assurance and continuous improvement activities across the Operations Coordination Centre.

About You

You are a highly organised and adaptable professional who enjoys working in a fast-paced operational environment. You can confidently manage competing priorities, make sound decisions and communicate effectively with a diverse range of people. You understand the importance of accuracy, collaboration and responsive service when coordinating operational activities.

To be successful, you will bring:

• The ability to work effectively both independently and collaboratively within a multidisciplinary team environment.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands with minimal supervision.
• High-level verbal and written communication skills and the ability to communicate professionally with a range of stakeholders.
• Sound judgement and well-developed decision-making capabilities.
• Strong administrative and record management skills, with excellent accuracy and attention to detail.
• Highly developed customer service skills and a professional, customer-focused approach.
• The ability to develop and maintain effective working relationships with diverse internal and external stakeholders.
• Strong computer literacy and proficiency across relevant software applications and systems.
• Formal qualifications and/or demonstrated experience in communications, coordination, logistics or a related operational discipline will be highly regarded

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)

Please note, we reserve the right to appoint to the position before the published closing date.Interested applicants are encouraged to apply as early as possible!

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture andoffers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.