Team Leader, Ambulance Services

Flying Doctor; Darwin; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Generous salary packaging options

Job summary

Royal Flying Doctor Service is seeking a Team Leader, Ambulance Services to provide day-to-day leadership of frontline Paramedics and Patient Transport Officers across road ambulance operations, events, and remote health support. The role combines clinical practice with operational leadership, ensuring safe, high-quality service delivery.

Based from Darwin, you will travel to Katherine and Gove as required, maintain active clinical practice, and support workforce planning, rostering and

Qualifications

• Current AHPRA registration as a Paramedic with Authority to Practice.
• Minimum five years post-qualification Paramedic experience including out-of-hospital operations.
• Proven team leadership and supervisory experience with coaching abilities.
• Strong clinical decision-making, problem-solving and incident management.

Responsibilities

• Lead daily road ambulance operations and event medical deployments.
• Manage staffing, vehicles, equipment and medical supplies.
• Provide clinical and operational leadership during transfers, incidents and major events.
• Coach, mentor and supervise frontline Paramedics and Patient Transport Officers.

Skills

Paramedic registration

Leadership

Clinical decision-making

Coaching & mentoring

Communication

Education

Five years post-qualification Paramedic experience

Tools

Microsoft Office

Job description

• Lead frontline ambulance teams supporting RFDS services across South Australia and the Northern Territory
• Combine operational leadership with active clinical practice, staff development and quality improvement
• Help shape safe, responsive and high-quality ambulance services across road, event and remote environments

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are one of Australia’s most trusted and respected health and aeromedical service providers, delivering essential care to people across remote, rural and regional communities throughout South Australia and the Northern Territory.

As part of our ongoing strategic and operational activities within the Northern Territory, we are focused on strengthening our workforce and enhancing capability across the region. Our five-year Strategic Plan prioritises building innovative, responsive and better-connected services that improve health and wellbeing outcomes for all Australians. You can watch stories about our people, patients and the communities we serve at rfdsnt.com.au

Our values of Care, Integrity, Collaboration, and Innovation guide how we work, ensuring we deliver the highest standard of service and continue to improve outcomes for the communities we serve.

About this Opportunity

The Team Leader, Ambulance Services provides day-to-day leadership and support to frontline Paramedics and Patient Transport Officers delivering road ambulance operations, event medicine and remote and primary health support across RFDS SA/NT.

Reporting to the Operations Manager - Ambulance Services, this role brings together operational coordination, clinical leadership and people development. You will help ensure services are delivered safely and efficiently, while supporting clinical excellence, workforce capability and a positive team culture.

This is a hands-on leadership position that maintains active clinical practice through scheduled road or event shifts. The role also provides leadership during time-critical operational matters and may require availability outside standard operating hours. There will be a requirement to travel from the home base of Darwin to other locations including but not only, Katherine and Gove.

Key responsibilities include:

• Lead and coordinate daily road ambulance operations and scheduled and unscheduled event medical deployments.
• Manage staffing, vehicles, equipment and medical consumables to support service objectives, contractual requirements and event risk plans.
• Provide clinical and operational leadership during transfers, road incidents, events, major incidents and multi-casualty responses.
• Coach, mentor and supervise Paramedics and Patient Transport Officers, supporting performance, development and career progression.
• Maintain active clinical practice and provide exemplary patient care as required.
• Lead case reviews, clinical audits, incident debriefs and quality assurance activities to support evidence-based practice and continuous improvement.
• Support workforce planning, recruitment, rostering, onboarding, recurrent training, simulations and continuing professional development.
• Contribute to event medical risk assessments and operational plans, working closely with event organisers, health services and emergency agencies.
• Build collaborative relationships with internal teams and external stakeholders across South Australia and the Northern Territory.

About You

You are an experienced Paramedic and confident frontline leader who can balance people leadership, operational demands and clinical decision-making. You are calm and practical in time-critical situations, comfortable working across varied environments and committed to developing others while maintaining high standards of patient care, safety and service delivery.

To be successful, you will bring:

• Current AHPRA registration as a Paramedic and Authority to Practice.
• A minimum of five years’ post-qualification experience as a Paramedic or higher, including exposure to out-of-hospital ambulance operations.
• Proven team leadership and supervisory experience, with the ability to coach, support and develop frontline employees.
• Strong clinical decision-making, problem-solving and incident management capability.
• Highly developed communication, conflict resolution and interpersonal skills.
• A sound understanding of work health and safety and clinical governance frameworks.
• Experience with rostering and proficiency in Microsoft Office.
• A current unrestricted SA or NT C class driver’s license.

Experience in aeromedical, event or remote health settings, AIIMS certification, knowledge of Aboriginal cultural safety principles, or postgraduate study in leadership, management, education, intensive care paramedicine or disaster management will be highly regarded.

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)

For a confidential discussion about the role, please contact Nicola Medlycott, Operations Manager, Ambulance Services via 0498483307

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture andoffers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.