Team Leader - Novated Administration

ORIX; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

ORIX is seeking an experienced Team Leader for Novated Administration to guide a busy team of Sales Administrators and Settlement Officers. You will ensure accurate, timely outcomes for customers while upholding targets and compliance.

You will coach and develop staff, manage daily activities, and drive continuous improvement to enhance efficiency. A passion for people leadership and high service standards is essential for success in this role.

Qualifications

• Experience leading a high volume administration team.
• Strong track record of coaching and developing people.
• Excellent customer service and problem solving skills.
• Passion for continuous improvement.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational skills.
• Ability to work confidently in a fast paced environment.
• Novated leasing experience is desirable but not essential.

Responsibilities

• Lead, support and motivate a team of Administrators and Settlement Officers.
• Coach and develop your team to achieve key performance targets.
• Provide regular one on one support, team meetings, training and coaching.
• Coordinate day-to-day activities of the team and ensure consistent service.
• Support continuous improvement and streamline processes.
• Oversee vehicle orders and manual payments as required.
• Prepare vehicle management contracts and ensure policy-compliant documentation.
• Support Head of Novated Leasing as needed and cover during leave.

Skills

Team leadership

Coaching & development

Customer service

Communication

Attention to detail

Organisational skills

Fast-paced environment

Novated leasing experience

Job description

We’re looking for an experienced Team Leader – Novated Administration to lead a high performing team of Sales Administrators and Settlement Officers within a busy novated leasing environment.

You’ll play a key role in supporting your team to deliver accurate, timely and high quality outcomes for customers, while ensuring key targets, processes and compliance requirements are met.

INCLUDED IN WHAT YOU'LL DO:

• Lead, support and motivate a team of Administrators and Settlement Officers
• Coach and develop your team to achieve key performance targets
• Provide regular one on one support, team meetings, training and coaching
• Coordinate the day to day activities of the team and ensure a consistent level of service
• Support continuous improvement and look for ways to make processes more efficient
• Oversee the acceptance of vehicle orders and manual payments where required
• Prepare vehicle management contracts
• Ensure documentation and processes are completed accurately and in line with ORIX policies
• Provide support to the Head of Novated Leasing as required
• Step in to support the team during periods of leave to keep things running smoothly

INCLUDED IN WHAT YOU HAVE:

• Experience leading a high volume administration team
• A strong track record of coaching, training and developing people
• Excellent customer service and problem solving skills
• A passion for continuous improvement
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational skills
• The ability to work confidently in a fast paced environment
• Novated leasing experience is desirable, but not essential

We’re looking for a people focused leader who is organised, customer focused and passionate about helping their team succeed. If this sounds like the role for you