Team Leader - Homelessness Support Services

The Salvation Army Australia; Seymour; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Meal entertainment benefit

Parental leave

Training and development

Employee assistance program

Wellness initiatives

Diversity and inclusion

Job summary

The Salvation Army Australia is seeking a Team Leader for its Homelessness Support Service to lead a high-performing on-site team across Seymour and Shepparton, VIC. The role focuses on client-centred support and integrated housing outcomes.

Reporting to the Program Manager, it is a permanent full-time position based on-site. You will oversee service delivery, compliance, and partner relationships with community networks, ensuring continuous improvement and staff welfare.

Qualifications

• Tertiary qualification in social work, welfare, community development or related field (minimum Diploma)
• Demonstrated experience leading, supervising and developing staff within homelessness or community services
• Knowledge of homelessness and housing sector, legislation, case management frameworks and client needs
• Proven ability to build and maintain relationships with stakeholders and government departments
• Strong communication, organisational and problem-solving skills with reporting and continuous improvement experience
• Current Victorian Employee Working with Children Check
• Current Victorian Driver’s Licence

Responsibilities

• Lead, coach and support a team of Homelessness Case Managers to deliver client-centred services
• Oversee service delivery, targets, compliance and funding obligations
• Build and maintain relationships with local stakeholders and internal services for integrated support
• Drive continuous improvement through reporting, practice development and quality assurance
• Monitor operational performance, team wellbeing, risk management and resource allocation

Skills

Team leadership

Staff supervision

Stakeholder engagement

Communication

Risk management

Education

Diploma in social work or equivalent

Job description

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

As a Team Leader for our Homelessness Support Service, this is your opportunity to lead a high-performing team, delivering client-centred support to people experiencing homelessness or at risk of homelessness. You'll drive service excellence, foster strong community partnerships, and ensure clients receive integrated, responsive support that empowers them to achieve sustainable housing and wellbeing outcomes.

Reporting to the Program Manager, this is a permanent full-time position, based on-site across Seymour and Shepparton, VIC.

How you will make an impact

• Lead, coach and support a team of Homelessness Case Managers to deliver high-quality, client-centred services that achieve positive outcomes for people experiencing homelessness
• Oversee service delivery, performance targets and compliance requirements, ensuring organisational standards and funding obligations are consistently met
• Build and maintain strong relationships with local stakeholders, community networks and internal services to facilitate integrated and coordinated support responses
• Drive a culture of continuous improvement through effective reporting, practice development, quality assurance and service evaluation
• Monitor operational performance, team wellbeing, risk management and resource allocation to ensure safe, effective and efficient service delivery

What you will bring

• Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Demonstrated experience leading, supervising and developing staff within a homelessness, housing or community services environment
• Demonstrated knowledge of the homelessness and housing sector, including relevant legislation, case management frameworks, and the complex needs of people experiencing disadvantage
• Proven ability to build and maintain effective relationships with a broad range of stakeholders, including community organisations, government departments and support services
• Strong communication, organisational and problem-solving skills, with experience in service reporting, continuous improvement, risk management and achieving operational outcomes
• A current Victorian Employee Working with Children Check
• A current Victorian Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.