Team Leader: Guest Experience & Venue Ops

Bounce; Wodonga; On-site; AUD 55,000 - 76,000; Full time

Benefits offered by this job

Career Progression

Paid Training & Development

Free Bounce Passes

Recognition & Celebration

Team Discounts

Mental Health & Wellbeing

Job summary

BOUNCE is seeking a dynamic Team Leader to energize our Host crew, drive daily venue operations and deliver unforgettable guest experiences. You’ll motivate, coach and support a fun, fast-paced team across busy shifts.

As a leader you’ll manage rosters, oversee safety and service standards, and step in during peak periods to keep things running smoothly while nurturing career growth with our development programs.

Qualifications

• Natural leadership and the ability to motivate a team.
• Excellent people and communication skills.
• Strong time management in a fast-paced hospitality setting.
• Willingness to work weekends/peak periods.
• WWCC and First Aid readiness or willingness to obtain.

Responsibilities

• Support and motivate our Host crew to deliver legendary customer experiences every shift.
• Be a role model for safety, energy & positivity, ensuring every interaction reflects the BOUNCE spirit.
• Manage daily venue operations—breaks, rosters, open/close duties, floor flow & till operations.
• Step up during peak periods—get hands-on on the floor or at the tills to keep things running smoothly.
• Lead with culture—promote progression, recognition, and “Always On” feedback.
• Coach and develop your team—help build confidence, skills, and careers beyond BOUNCE.

Skills

Leadership

People skills

Communication

Time management

Weekend availability

Working With Children Check

First Aid

Job description

BOUNCE is seeking a dynamic Team Leader to energize our Host crew, drive daily venue operations and deliver unforgettable guest experiences. You’ll motivate, coach and support a fun, fast-paced team across busy shifts.

As a leader you’ll manage rosters, oversee safety and service standards, and step in during peak periods to keep things running smoothly while nurturing career growth with our development programs.