Venue Manager: Lead a Dynamic, Customer-Driven Team

Bounce; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression

Bonus incentives

Free Bounce passes

BOUNCE Team Academy

Culture that celebrates you

BDOs & birthday leave

Job summary

BOUNCE Morayfield is seeking a dynamic Venue Manager to lead a high-energy operation with a passionate team. You will drive customer-focused experiences, develop leaders, and steer commercial performance while ensuring safety and engaging, performing venue culture.

You’ll be at the heart of operations, coaching teams, optimizing KPIs and delivering memorable guest experiences in this fast-paced entertainment brand environment.

Qualifications

• Strong sense of ownership, accountability and initiative.
• Proven leadership experience in a fast-paced, customer-driven environment.
• Experience leading, coaching and developing a team.
• Commercial mindset and confidence working with budgets, KPIs and performance data.
• Ability to motivate and engage diverse teams.
• Clear communication and a calm, solutions-focused approach.
• Hands-on leadership style with presence on the floor.
• Genuine passion for creating awesome customer and team experiences.

Responsibilities

• Lead, coach and inspire a passionate venue team.
• Drive venue performance across sales, labour, customer experience and engagement.
• Develop Team Leaders and emerging leaders.
• Create a culture where accountability, energy and progression go hand in hand.
• Balance customer experience, safety, labour, revenue and team engagement every day.
• Use data and performance insights to identify opportunities and drive results.
• Be a visible leader who is present on the floor and connected to both customers and team.

Skills

Ownership & initiative

Leadership in fast-paced environment

Team coaching & development

Commercial mindset & budgets

People engagement

On-floor presence & communication

Customer & team experience focus

Energy & resilience

Job description

BOUNCE Morayfield is seeking a dynamic Venue Manager to lead a high-energy operation with a passionate team. You will drive customer-focused experiences, develop leaders, and steer commercial performance while ensuring safety and engaging, performing venue culture.

You’ll be at the heart of operations, coaching teams, optimizing KPIs and delivering memorable guest experiences in this fast-paced entertainment brand environment.