Team Leader @ BOUNCE Homebush

Bounce; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career progression

Training & development

BOUNCE passes

Recognition & events

Team discounts

Mental health support

Job summary

BOUNCE is seeking a dynamic Team Leader to head our Host crew across busy venues in Sydney. You’ll inspire energy on the floor, deliver unforgettable guest experiences and set the standard for safety, service and pace.

You’ll motivate, mentor and coach crew members, oversee daily venue operations, rosters, breaks and till duties, and step in on peak periods to keep things running smoothly. A positive, energetic culture champion.

Qualifications

• Proven leadership and people-management ability.
• Experience in fast-paced hospitality, recreation, or retail environments.
• Strong communication and time-management skills.
• Reliable availability across weekends and peak periods.
• First Aid or Working With Children Check is a plus.

Responsibilities

• Lead and motivate the Host crew to deliver legendary guest experiences.
• Model safety, energy, and positivity in every interaction.
• Manage daily venue operations: breaks, rosters, open/close duties, floor flow and till operations.
• Step in on peak periods to support on the floor or at tills and keep operations smooth.
• Lead with culture: promote progression, recognition and timely feedback.
• Coach and develop your team to build confidence, skills and careers beyond BOUNCE.

Skills

Leadership

People skills

Guest service

Communication

Time management

Weekend availability

Job description

About BOUNCE

BOUNCE is a place that creates and celebrates joy, fun and self-powered adrenaline.

Across different countries, cultures, ages and skill levels we are growing an inclusive tribe. Our team is unified around the feeling of freedom that comes from combining balance, coordination and agility just for fun.

BOUNCE is a truly brand and culture led company. Our global success is built around unlocking the passion and talents of the diverse characters who run our venues and are face to face with our customers.

We see our purpose as‘Inspiring Movement, Self-Expression & Human Connection’anywhere and everywhere we have a BOUNCE venue. We achieve this by hiringfriendly,encouragingandinspiringstaff and empowering them to be the best version of themselves.

If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.

Why You’ll Love This Role

As a Team Leader at BOUNCE, you’ll play a key role in the heartbeat of our venues—leading our Host crew, inspiring energy on the floor & delivering unforgettable experiences to every guest. You'll be the go-to for daily venue operations, keeping the vibe high and standards even higher.

To be successful in this role, you would thrive on motivating, developing and mentoring crew members to consistently deliver an awesome experience. Possessing interpersonal and team building skills, you have a positive and energetic cultural impact on the team and promote our engaging environment.

How You’ll Make an Impact

• Support and motivate our Host crew to deliver legendary customer experiences every shift.

• Be a role model for safety, energy & positivity, ensuring every interaction reflects the BOUNCE spirit.

• Manage daily venue operations—breaks, rosters, open/close duties, floor flow & till operations.

• Step up during peak periods—get hands‑on on the floor or at the tills to keep things running smoothly.

• Lead with culture—promote progression, recognition, and "Always On" feedback.

• Coach and develop your team—help build confidence, skills, and careers beyond BOUNCE.

What You Bring to the Team

• Natural leadership—you inspire those around you and lead by example.

• A passion for people—supporting, developing, and energising young crew members.

• Experience in fast-paced environments (hospitality, recreation, retail, or similar).

• Strong communication & time management skills, with a cool head under pressure.

• Availability across weekends and peak periods.

• Working With Children Check & First Aid (or willingness to obtain).

Why You’ll Love Being Part of BOUNCE

At BOUNCE, we’re building an environment where people thrive, grow, and have serious fun.

Here’s What’s in It for You:

• Career Progression – Build leadership experience with real pathways to Venue Management & beyond.

• Paid Training & Development – From First Aid to Barista skills and party hosting, we set you up to succeed.

• Free BOUNCE Passes – Fly anytime you like and share the fun with your crew.

• Recognition & Celebration – Quarterly town halls, engagement events and don't forget our Summer and Winter Parties!

• Team Discounts – Enjoy 25% off at the Cafe.

• Mental Health & Wellbeing – Access our EAP for support whenever you need it.

BOUNCE Training & Development

BOUNCE provides a thorough and extensive training program that aims to equip all staff members with skills that they can carry with them for life.

Team Leader training covers areas that include:

• Customer experience delivery

• Venue operations and shift management

• Barista training

• Party and Groups Hosting

• L2/Senior First Aid

Ready to Lead?

If you're keen to lead with energy, bring the vibe, and inspire the next generation of legends—we want to hear from you!

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