Venue Team Leader — Lead Hosts & Legendary Service

Bounce; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career progression

Training & development

BOUNCE passes

Recognition & events

Team discounts

Mental health support

Job summary

BOUNCE is seeking a dynamic Team Leader to head our Host crew across busy venues in Sydney. You’ll inspire energy on the floor, deliver unforgettable guest experiences and set the standard for safety, service and pace.

You’ll motivate, mentor and coach crew members, oversee daily venue operations, rosters, breaks and till duties, and step in on peak periods to keep things running smoothly. A positive, energetic culture champion.

Qualifications

• Proven leadership and people-management ability.
• Experience in fast-paced hospitality, recreation, or retail environments.
• Strong communication and time-management skills.
• Reliable availability across weekends and peak periods.
• First Aid or Working With Children Check is a plus.

Responsibilities

• Lead and motivate the Host crew to deliver legendary guest experiences.
• Model safety, energy, and positivity in every interaction.
• Manage daily venue operations: breaks, rosters, open/close duties, floor flow and till operations.
• Step in on peak periods to support on the floor or at tills and keep operations smooth.
• Lead with culture: promote progression, recognition and timely feedback.
• Coach and develop your team to build confidence, skills and careers beyond BOUNCE.

Skills

Leadership

People skills

Guest service

Communication

Time management

Weekend availability

Job description

BOUNCE is seeking a dynamic Team Leader to head our Host crew across busy venues in Sydney. You’ll inspire energy on the floor, deliver unforgettable guest experiences and set the standard for safety, service and pace.

You’ll motivate, mentor and coach crew members, oversee daily venue operations, rosters, breaks and till duties, and step in on peak periods to keep things running smoothly. A positive, energetic culture champion.