Future Students Team Lead: Multichannel Enrolment Champion

UNE; Armidale; Hybrid; AUD 104,000 - 116,000; Full time

Benefits offered by this job

Salary packaging options

5 weeks annual leave

Free on-campus parking

Employee Assistance Program

Wellbeing support

Job summary

UNE in Armidale is seeking a Team Leader Future Students to coordinate a multi-channel contact centre, guiding a team to provide timely, accurate advice across phone, email and live chat, turning enquiry into enrolment.

Reporting to Team Lead Future Students, you will partner with Marketing and SRM, drive performance, and foster a student‑first culture in a fast-paced, on-campus environment with flexible/hybrid work arrangements.

Qualifications

• Proven experience leading teams in fast-paced multi-channel contact centres.
• Strong prioritising, coaching, and performance management abilities.
• Excellent communication and commitment to service excellence.

Responsibilities

• Coordinate a multi-channel contact centre overseeing prospective student relationships across phone, email and live chat.
• Lead a dedicated team delivering timely, accurate advice and personalised support to drive enrolment.
• Collaborate with Marketing, SRM and other units to ensure a seamless student journey from enquiry to enrolment.

Skills

Team leadership

Contact centre management

Customer service

Stakeholder management

Job description

UNE in Armidale is seeking a Team Leader Future Students to coordinate a multi-channel contact centre, guiding a team to provide timely, accurate advice across phone, email and live chat, turning enquiry into enrolment.

Reporting to Team Lead Future Students, you will partner with Marketing and SRM, drive performance, and foster a student‑first culture in a fast-paced, on-campus environment with flexible/hybrid work arrangements.