Team Leader Field Staff

Community Gateway; Nowra; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 tax?e

Annual Bonus Scheme

Job summary

Community Gateway is seeking a Team Leader Field Staff to lead a remote workforce and ensure delivery of high-quality, customer-focused supports to clients across the Illawarra, Shoalhaven and Mid North Coast regions. You will recruit, induct and train field staff, run regular meetings, and handle after-hours on-call duties while upholding our core values.

The role focuses on building a high performing team aligned to integrity, compassion, adaptability, respect and teamwork, with a strong

Qualifications

• Alignment to Community Gateway's core values: integrity, compassion, adaptability, respect and teamwork.
• Experience leading and supporting teams to deliver high-quality supports and services.
• Superior customer service and engagement skills.
• Effective negotiation skills to resolve issues while maintaining client satisfaction.
• Ability to work under pressure and manage competing priorities.
• Knowledge of the disability and aged care sectors.
• Experience using Microsoft Office Suite and client management systems.
• Commitment to work health and safety requirements.

Responsibilities

• Provides leadership and support to a remote workforce.
• Ensures delivery of relevant, quality, customer-focused supports and services to clients.
• Manage client feedback and complaints.
• Lead recruitment, induction and training of field staff.
• Conduct regular team meetings and one-on-ones.
• Fulfil out-of-hours and on-call duties.
• Reinforce the organisation’s purpose and build a positive team culture.

Skills

Leadership

Customer service

Negotiation

Work under pressure

Time management

Microsoft Office

Client management systems

Tools

Microsoft Office

Client management systems

Job description

• Be a part of an innovative health and care service


• Work in a supportive and friendly environment with a culture that is aligned to Community Gateways core values of integrity, compassion, adaptability, respect and teamwork.


• Enjoy a rewarding career, making a difference in the lives of others.


• Salary packaging of up to $18,550 tax free.


• Participate in the Annual Bonus Scheme.

About the role

The role of Team Leader Field Staff requires commitment to building and fostering a high performing team, that is focused on delivering Community Gateway’s purpose and dedicated to providing a positive client experience.

The purpose of this role is to provide leadership and support to front-line staff, ensuring the delivery of relevant, quality and customer focused supports and services to Community Gateway’s clients.

Key Responsibilities:

• Provides leadership and support to a remote workforce.


• Ensures the delivery of relevant, quality and customer focused supports and services to Community Gateway’s clients.


• Manage client feedback and complaints.


• Lead recruitment, induction and training of field staff.


• Conduct regular and ongoing team meetings and one on ones.


• Fulfil out of hours and on call duties.


• Reinforce Community Gateway’s Purpose, agreed behaviours and build a positive team culture.

About you

• Demonstrated alignment to Community Gateways core values ofIntegrityCompassionAdaptabilityRespectand Teamwork.


• Demonstrated experience in leadership and supporting teams to deliver relevant and quality supports and services.


• Superior customer service and engagement skills.


• Effective negotiation skills, able to identify solutions and resolve issues in a way that maintains client satisfaction levels.


• Ability to work well under pressure and manage competing priorities.


• Knowledge and understanding of the disability and aged care sectors.


• Demonstrated experience using Microsoft Office Suite and client management systems.


• Demonstrated understanding of, and commitment to, work health and safety requirements.

The successful applicant will need (or be willing to obtain):

• Current Driver's License and willingness to travel between offices.


• Working with Children Check


• NDIS Screening Check

About us:

Community Gateway is not-for-profit provider of aged care and disability services in the Illawarra, Shoalhaven and Mid North Coast regions of NSW.

We have been operating for more than 35 years and have a close connection to the communities in which we work.

Our services include case/care management, in home care and supports, respite, cleaning, transport services, social programs, life skills development, clinical care and allied health therapies.

Our team of dedicated employees genuinely care and take the time to get to know our clients and what is important to them, enabling us to form meaningful connections, based on a solid foundation of trust.

As a registered NDIS provider, we provide high quality, flexible supports, assisting clients to build on their capabilities and reach their goals.

We also place great importance on providing services that promote healthy ageing and independence, and improve physical, social, emotional and spiritual wellbeing.

For any enquiries about the position, please contact **@communitygateway.net.au