Team leader/Disability support worker

Charter Care Services; Sydney; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

Competitive pay

Flexible part-time hours

Ongoing professional development

Supervision and mentoring

Career progression

Wellbeing and employee assistance

Job summary

Charter Care Services Pty Ltd is seeking an experienced and compassionate Team Leader/Disability Support Worker to join our team in Rouse Hill, NSW. This part-time role blends hands-on disability support with team leadership responsibilities to enhance quality of life through person-centred care.

You will lead a team of support workers, deliver direct care, coordinate schedules, and maintain accurate client records while adhering to regulatory standards and our values of respect and excellence.

Qualifications

• Qualification in disability support or related field (Certificate III/IV).
• Proven experience as disability support worker delivering person-centred care.
• Experience in a supervisory or leadership role within community services or disability support.
• Strong interpersonal and communication skills with diverse participants, families and colleagues.
• Excellent organisational and time management abilities with the ability to manage competing priorities.
• Knowledge of NDIS and Disability Services Act.
• NDIS Worker Screening Clearance / Blue card.
• Current First Aid and CPR certification.
• Reliable transport and a valid Australian driver's licence.
• Commitment to empowering people with disabilities and promoting independence.

Responsibilities

• Provide direct disability support services including daily living activities and personal care.
• Lead and supervise a team of support workers in line with Charter Care Services' standards.
• Monitor performance and provide coaching to promote development.
• Coordinate scheduling, rostering and resource allocation for coverage.
• Maintain accurate client records in compliance with regulatory requirements.
• Communicate with participants, families and stakeholders about support plans and outcomes.
• Identify training needs and facilitate professional development opportunities.
• Promote person-centred care and respect for autonomy and dignity.
• Respond to incidents, complaints or concerns promptly and escalate when needed.
• Contribute to continuous improvement and service quality enhancements.

Skills

Disability support

Leadership

Communication

First Aid

NDIS knowledge

Driver's licence

Team coordination

Education

Certificate III/IV in Disability or Aged Care

Job description

Charter Care Services Pty Ltd is seeking an experienced and compassionate Team Leader/Disability Support Worker to join our dedicated team in Rouse Hill, NSW. This is a part-time position that combines hands‑on disability support with team leadership responsibilities. As a Team Leader/Disability Support Worker, you will play a crucial role in delivering high‑quality care and support to people with disabilities whilst also providing guidance and mentorship to support workers within your team. This role is essential to our mission of enhancing the quality of life for individuals with disabilities through person‑centred care and support.

Key responsibilities

• Provide direct disability support services to participants, assisting with daily living activities, personal care, and community participation
• Lead and supervise a team of support workers, ensuring they deliver services in accordance with Charter Care Services' standards and values
• Monitor the performance and conduct of team members, providing constructive feedback and coaching to promote professional development
• Coordinate scheduling, rostering and resource allocation to ensure adequate coverage and service delivery
• Maintain detailed and accurate client records and documentation in compliance with regulatory requirements
• Communicate effectively with participants, families, and internal stakeholders regarding support plans and outcomes
• Identify training needs within the team and facilitate professional development opportunities
• Promote a culture of person‑centred care, respecting client dignity, autonomy and individual needs
• Respond to incidents, complaints or concerns promptly and appropriately, escalating as necessary
• Contribute to continuous improvement initiatives and support service quality enhancements

What we’re looking for

• Recognised qualification in disability support work or a related field (such as Certificate III or IV in Disability or Aged Care)
• Demonstrated experience as a disability support worker, with a proven track record of delivering compassionate and person‑centred care
• Current or previous experience in a supervisory or leadership role within community services or disability support
• Strong interpersonal and communication skills with the ability to work effectively with diverse participants, families and colleagues
• Excellent organisational and time management abilities, with the capacity to manage competing priorities
• Knowledge of relevant legislation and standards, including the National Disability Insurance Scheme (NDIS) and Disability Services Act
• A current NDIS Worker Screening Clearance / Blue card
• Current First Aid and CPR certification
• Reliable transport and valid Australian driver's licence
• A genuine commitment to empowering people with disabilities and promoting their independence and social skills

Non-Negotiable Experience & Capability

• Minimum 2-5 years’ experience in disability in Australia
• Hands‑on experience with personal care, (stoma, manual handling, hoist, catheter, follow wound management or pressure care plan.)
• Demonstrated ability to support participants safely in the community
• Fluent in English, with excellent communication and documentation skills
• Reliable, flexible, and compassionate

What we offer

• Competitive remuneration commensurate with qualifications and experience
• Flexible part‑time hours to support work‑life balance
• Ongoing professional development and training opportunities to advance your career
• Supportive team environment with access to supervision and mentoring
• Opportunities for career progression within the organisation
• Employee assistance programme and wellbeing initiatives
• Recognition and rewards for exceptional performance and service delivery
• A role that makes a genuine difference in the lives of people with disabilities

About us

Charter Care Services Pty Ltd is a dedicated community services organisation committed to providing high‑quality, person‑centred support to people with disabilities across QLD and NSW. Our mission is to enhance independence, promote social inclusion and improve quality of life for the individuals and families we serve. We work in partnership with participants, their families, carers, and the broader community to deliver inclusive services that respect individual choice and dignity. We are passionate about our values of respect, accountability, transparency and excellence, and we foster a culture where every team member is valued and supported to deliver their best work.