Team Leader - DFV Co-Response

RAQ; Cairns Regional; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Salary packaging

Extra time off

Annual leave loading

Study leave

Parental leave

Wellbeing support

Job summary

Relationships Australia Queensland (RAQ) seeks an experienced Team Leader for the Domestic and Family Violence (DFV) Co-response Service in Cairns. The role involves providing operational and clinical oversight, leading a multidisciplinary team, and delivering client-centered responses for individuals and families affected by DFV.

You will collaborate with Queensland Police Service and regional partners, guiding staff and ensuring high-quality service delivery.

Qualifications

• Leadership with ability to engage and motivate others and influence culture.
• Experience in client service delivery including complex case management, assessment, intake and risk screening.
• Knowledge of community service provision theories and practices.

Responsibilities

• Coordinate and oversee daily activities of service delivery staff with effective resource use.
• Provide immediate management support for clinical practitioners, including case management guidance and duty of care oversight.
• Deliver services to clients including complex case management, assessment, intake, risk screening, case planning and reviews.

Skills

Leadership

Team motivation

Stakeholder collaboration

Client service delivery

Education

Business

Social Sciences

Law

Job description

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

About the role

Are you looking to broaden your leadership experience and make a meaningful impact in the domestic and family violence sector? Relationships Australia Queensland is seeking an experienced Team Leader to join our Domestic and Family Violence (DFV) Co-response Service in Cairns on a fixed-term basis until 30 September 2027.

This is an opportunity to apply your leadership skills in a specialised service, working alongside the Queensland Police Service (QPS) and supporting a team of DFV practitioners. In this acting role, you will contribute to the effective delivery of the service, providing operational and clinical oversight and supporting high-quality, client-centred responses for individuals and families impacted by domestic and family violence.

Working closely with the Regional Service Manager, you will support staff, coordinate service delivery, contribute to continuous improvement and maintain strong relationships with key stakeholders and community partners. You will bring a collaborative approach to leadership, sound judgement and a commitment to service excellence.

As a shift work position, including evening and weekend shifts, this role also offers the opportunity to lead a responsive service, build experience overseeing multidisciplinary teams and service delivery, and contribute to initiatives that enhance client safety and outcomes across the region. Generous penalty rates apply.

Additionally, you will:

• Coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes.
• Provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.
• Deliver services to clients including but not limited to, complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response.
• Implement and monitor the regional Operational Plan in collaboration with the Regional Manager and other Team Leaders.
• Provide ongoing feedback, mentoring, advice and coaching to direct reports, supporting skill development, continuous improvement, and increased competencies through an effective performance management framework.
• Utilise business data and reports to identify and action operational improvements, remedy underperformance, and drive continuous service enhancement.
• Support recruitment, onboarding, and ongoing professional development of clinical employees, fostering a positive and high-performing team culture.

About you

You're an experienced practitioner ready to build on your leadership skills within a specialist domestic and family violence service. You enjoy supporting and developing others, thrive in a collaborative environment, and are passionate about delivering high-quality, client-centred services.

You’ll lead a dedicated team, build strong partnerships with Queensland Police Service and other stakeholders, and contribute to service excellence and continuous improvement.

You bring strong practice knowledge, sound judgement, and a commitment to best-practice service delivery. You're confident navigating complex situations, supporting staff performance and wellbeing, and fostering a positive team culture focused on safety, accountability, and continuous learning.

Additionally, you have:

• Relevant undergraduate qualification in Business, Social/Behavioural Sciences and/or Law.
• Leadership skills including the ability to engage and motivate others and positively influence organisational culture
• Knowledge of current theory and practice relating to community service provision
• Experience in client service delivery including; complex case management, assessment, intake and risk screening and critical incident response

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave -Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support- Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.