Family Support Practitioner

RAQ; Townsville City; Hybrid; AUD 91,000 - 100,000; Part time

Benefits offered by this job

Salary packaging

Extra Christmas leave

Annual leave loading

Study leave

Parental leave

Wellbeing support

Job summary

Relationships Australia Queensland in Townsville is seeking a Family Support Practitioner to deliver early intervention support to parents, carers, children and families in our community venue, part-time (4 days/week). You will support wellbeing and development through therapeutic interventions, group programs, education sessions, brief counselling and referrals.

You will work with children and families facing challenges such as abuse and neglect, strengthen parenting capacity, and promote

Qualifications

• Tertiary qualifications in social or behavioural sciences or relevant experience.
• Experience supporting clients from diverse backgrounds including Aboriginal and Torres Strait Islander peoples.
• Strong knowledge of child protection legislation and frameworks.
• Understanding of education models and community development principles.

Responsibilities

• Develop and deliver group programs and education sessions using evidence-based frameworks.
• Provide brief intervention counselling to parents, carers, children, and families.
• Use knowledge of child protection issues to deliver early-intervention strategies.
• Build partnerships with government and community agencies to enhance support networks for families.
• Conduct client intake, assessment, risk screening, and referrals.
• Meet program targets for caseload and client sessions.
• Maintain confidentiality and uphold duty-of-care requirements, including responding to risks related to family violence, child safety, and wellbeing.
• Keep accurate client files, case notes, and records in line with organisational policy.

Skills

Empathy

Communication

Team collaboration

Education

Tertiary qualifications in social or behavioural sciences

Job description

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

We are seeking a committed and compassionate Family Support Practitioner to deliver early intervention support to parents, caregivers, children, and the wider community in our Townsville venue in a part-time capacity (4 days/week). In this rewarding role, you will support the wellbeing and development of families through therapeutic interventions, group programs, education sessions, brief counselling, and referral pathways.

Working with children, parents, and families experiencing challenges such as abuse, neglect, and family vulnerability, you will play a key role in strengthening parenting capacity, enhancing child safety, and promoting resilience and positive outcomes. Some outreach work may be required depending on regional and program needs.

With comprehensive training and ongoing support, this role provides an excellent opportunity for both emerging and experienced practitioners to further develop their skills while making a meaningful difference in the lives of children and families.

Additionally, you will:

• Develop and deliver group programs and education sessions using evidence-based frameworks in child development, adult learning, and community capacity building.
• Provide brief intervention counselling to parents, carers, children, and families using appropriate therapeutic approaches.
• Use your knowledge of child protection issues to deliver effective early-intervention strategies that promote safety and wellbeing.
• Build strong partnerships with government and community agencies to enhance support networks for families.
• Conduct client intake, assessment, risk screening, and referrals to ensure clients are linked to the right services.
• Meet program targets for caseload and client sessions.
• Maintain confidentiality and uphold duty-of-care requirements, including responding to risks related to family violence, child safety, and wellbeing.
• Keep accurate client files, case notes, and records in line with organisational policy.

About you

You are an empathetic and dedicated practitioner who is passionate about strengthening families and supporting children to feel safe, heard, and connected. You communicate with warmth and professionalism, build strong relationships, and bring a collaborative, solutions-focused approach to your practice.

You thrive in a client-centred environment and are committed to prevention, early intervention, and community capacity building.

Additionally, you have:

• Tertiary qualifications in social or behavioural sciences, or relevant experience.
• Experience supporting clients from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, people living with disability, and people of diverse genders and identities.
• Strong knowledge of child protection legislation and frameworks.
• Understanding of child and adult education models and community development principles.

We Can Offer You

• Work-Life Balance- Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay- Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
• Extra Time Off- Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading- Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave- Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave- Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support- Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

Annual salary on offer starts from $91,000 plus superannuation (pro rata for part-time) to be negotiated depending upon qualifications and experience.

Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.