HRT Coordinator

North Queensland Domestic Violence Resource Service; Townsville City; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Extra Christmas leave

Flexible working hours

Supportive supervision

Staff wellbeing program

Job summary

North Queensland Domestic Violence Resource Service in Townsville seeks a High-Risk Team Coordinator to lead the Townsville High Risk Team and drive interagency collaboration to support victim survivors at imminent risk.

You will manage a team of Case Managers, ensure best-practice responses aligned with legislation and organisational values, and contribute to a strong supervision culture with trauma-informed practice.

Qualifications

• Degree in a relevant human services discipline (or 5+ years’ experience) and minimum 3 years professional experience in human services.
• Demonstrated expertise in high-risk domestic and family violence responses, including legislation, risk assessment and information sharing frameworks.
• Ability to build and maintain stakeholder relationships across government, NGO and community sectors.
• Experience line managing and supervising staff, providing practice direction and specialist advice.
• Advanced understanding of DFV and child safety within complex contexts.

Responsibilities

• Lead and coordinate the Townsville High Risk Team.
• Drive interagency collaboration to support victim survivors at imminent risk.
• Manage a dedicated team of Case Managers to ensure best-practice responses.
• Work with DVNQ’s leadership team to maintain a values-aligned culture.

Skills

Leadership

Cultural capability

Compliance

Partnerships

Risk awareness

Decision making

Education

Degree in human services

Job description

North Queensland Domestic Violence Resource Service – Garbutt QLD

• Drive collaboration across agencies to protect those most at risk
• Shape a culture of empowerment, compassion, and innovation
• Contribute to meaningful work focused on eliminating domestic and family violence
• Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply

Why DVNQ?

For over 30 years, DVNQ has been a cornerstone of community safety and support in Townsville. We’re a charity committed to evidence-based, trauma-informed approaches — and we care deeply about the rights, safety, and dignity of victim-survivors.

Our values — Integrity, Compassion, Advocacy, Innovation, Collaboration — drive everything we do. We invest in our people because we know this work is meaningful, complex, and life-changing.

When you join DVNQ, you’re not just taking a job – you’re joining a supportive, purpose-driven team that champions professional growth and puts people first.

Learn more about us: www.dvnq.com.au

About the Opportunity

DVNQ leads the High-Risk Team (HRT) and Integrated Service Response for domestic and family violence across the Townsville District.

Passionate about making a difference in the lives of victim survivors? We are seeking an inspiring leader to join DVNQ as our High-Risk Team Coordinator and take on a leadership role that truly matters.

As the High-Risk Team Coordinator, you will:

• Lead and coordinate the Townsville High Risk Team
• Drive interagency collaboration to support victim survivors at imminent risk
• Manage a dedicated team of Case Managers to ensure best-practice responses aligned with legislation and organisational values
• Work across the service as part of DVNQ’s leadership team to ensure a team culture which aligns with our values

Permanent | Full-Time | Purpose-Driven Role

About you

You’re a future-focused, compassionate leader with strong knowledge of DFV legislation and trauma-informed practice. You are skilled at building effective partnerships across government, non-government and community sectors, fostering collaboration to achieve coordinated, client-centred outcomes.

What We’re Looking For – Selection Criteria

To succeed in this role, you’ll bring:

Qualifications and Experience - Degree in a relevant human services discipline (or 5+ years’ experience) and minimum 3 years professional experience in human services.

Knowledge – Demonstrated expertise in high-risk domestic and family violence responses, including the application of relevant legislation, risk assessment and information sharing frameworks, trauma-informed practice, and integrated service delivery approaches.

Partnerships - Demonstrated ability to build and maintain effective stakeholder relationships, fostering collaboration, information sharing and coordinated responses across government, non-government and community service sectors.

Leadership - Experience line managing and supervising staff, providing practice direction and specialist practice advice.

Cultural Capability - Can modify practice to meet the context and experience of First Nations peoples to ensure genuine cultural capability for self, staff and team.

Compliance - Ability to develop policies and practices, ensure compliance and drive continuous improvement.

Leadership – Values-driven, resilient and emotionally intelligent leader with advanced decision making and problem-solving skills.

Child Safety – Advanced understanding of the complex ways children are harmed through their experiences of DFV.

Mandatory Requirements

• Current QLD C Class Driver’s Licence.
• Current Working with Children Check (Blue Card).
• Australia: National Police Check Clearance – at organisation expense.

What You’ll Get

• Up to $15,900 salary packaging — boost your take-home pay
• Extra Christmas leave + 4 weeks annual leave + 17.5% loading
• Flexible working hours – Monday to Friday
• Strong supervision culture – regular internal and external supervision
• Commitment to staff wellbeing and growth — team days, training, mentoring and employee assistance program

DVNQ is committed to inclusivity and advocacy, ensuring equitable access and respect for all people, regardless of cultural background, age, gender, sexuality, or disability.

Applications close 9am on the 26th of October 2026

DVNQ acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of this country throughout Australia and their connection to land, sea, and community. We pay our respect to them, their culture and to the Elders past, present, and emerging. We particularly acknowledge Wulgurukaba of Gurambilbarra and Yunbenun, Bindal, Gugu Badhun and Nywaigi people in the Townsville areas and for our Mt Isa Service location the Kalkadoon and Mitakoodi people on whose land DVNQ delivers its services.