Team Leader - Customer Service

South Gippsland Region Water Corporation; Foster; Hybrid; AUD 105,000 - 116,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work options

Paid parental leave

Job summary

South Gippsland Region Water Corporation in Foster, VIC is seeking an experienced Customer Service Team Leader to oversee frontline service delivery and drive customer satisfaction across our network.

The role requires strong interpersonal skills, ability to lead through change, and proficiency in MS Word, Excel, Outlook and billing systems; you'll manage a small team, coordinate with departments and ensure tasks meet regulatory timelines.

Qualifications

• Experience in a high-paced customer service environment.
• Demonstrated interpersonal and communication skills with empathy.
• Proven ability to lead and develop a team.

Responsibilities

• Customer Service: Demonstrated experience in high paced customer service environment, interpersonal and communication experience and able to relate to customers with empathy.
• Teamwork: Contributes positively to team operations and working relationships.
• Leading Through Change: guiding people through uncertain times and projects that impact teams. The ability to re-design processes for effective delivery of change.
• Time Management and Flexibility: Prioritise and manage a range of work across a team, ensuring most important tasks are completed in line with regulatory and organisational timeframes, quality and priorities.
• Written and Verbal Communication: Communicates effectively with a varied audience both verbally and written.
• Leadership: Effectively leads a team to deliver organisational priorities, develop people capabilities and contribute to wider divisional outcomes.
• Demonstrated computer skills with proficiency in MS Word, Excel, Outlook and preferable in a customer billing system.

Skills

Customer service

Team leadership

Change management

Time management

Written and verbal communication

Leadership

Tools

MS Word

MS Excel

Outlook

Billing system

Job description

South Gippsland Region Water Corporation – Foster VIC

$104,614 - $115,886 a year

Full time, Permanent

Hybrid

12h ago , from South Gippsland Region Water Corporation

• Attractive Salary Packaging options available (eligibility conditions apply)


• SGW Enterprise Agreement Band 8: $104,614.14 - $115,886.90 plus statutory superannuation and leave loading

About South Gippsland Water

As a public sector entity, South Gippsland Water is a Victorian Water Corporation responsible for water and wastewater service provision for over 22,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.

South Gippsland Water is launching our 2040 Vision and Strategy, guiding us toward our vision to be a trusted partner, advancing water services to support customer and community aspirations. To progress this vision, we are seeking skilled, enthusiastic and community focused people to join our progressive organisation.

Why Work for South Gippsland Water

With its unspoilt beaches, world famous Wilsons Promontory at your doorstep, wineries, gourmet restaurants and cafes, farmers markets, a relaxed lifestyle and a pleasant 2-hour drive from Melbourne CBD, you can have the best of both worlds.

With our Corporate Office based at Foster, South Gippsland Water employs a broad range of people in various roles, ranging from office to field based roles across the South Gippsland Region.

We are a diverse, community-oriented organisation and offer the following:

• Strong focus on career opportunities, professional development and training


• Highly flexible work options, including modified hours and/or work weeks


• Employee Assistance Program and broad wellbeing offers


• Family friendly workplace, including Paid Parental Leave


• Flexibility to work from home, with base location at any of our offices in Wonthaggi, Foster or Leongatha

Diversity is celebrated and respected as important for our wellbeing and success. Through our Equity, Inclusion and Diversity Strategic Plan, Gender Equality Action Plan and upcoming Reconciliation Action Plan we are actively working to address the gender pay gap, create opportunities for underrepresented groups and partner with Traditional Owners.

About The Role

We are currently seeking an experienced person to join SGW as a Customer Service Team Leader. The key requirements of the role are:

• Customer Service: Demonstrated experience in high paced customer service environment, interpersonal and communication experience and able to relate to customers with empathy.


• Teamwork: Contributes positively to team operations and working relationships.


• Leading Through Change: guiding people through uncertain times and projects that impact teams. The ability to re-design processes for effective delivery of change.


• Time Management and Flexibility: Prioritise and manage a range of work across a team, ensuring most important tasks are completed in line with regulatory and organisational timeframes, quality and priorities.


• Written and Verbal Communication: Communicates effectively with a varied audience both verbally and written.


• Leadership: Effectively leads a team to deliver organisational priorities, develop people capabilities and contribute to wider divisional outcomes.


• Demonstrated computer skills with proficiency in MS Word, Excel, Outlook and preferable in a customer billing system.