Hybrid Customer Service Team Leader (Public Sector)

South Gippsland Region Water Corporation; Foster; Hybrid; AUD 105,000 - 116,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work options

Paid parental leave

Job summary

South Gippsland Region Water Corporation in Foster, VIC is seeking an experienced Customer Service Team Leader to oversee frontline service delivery and drive customer satisfaction across our network.

The role requires strong interpersonal skills, ability to lead through change, and proficiency in MS Word, Excel, Outlook and billing systems; you'll manage a small team, coordinate with departments and ensure tasks meet regulatory timelines.

Qualifications

• Experience in a high-paced customer service environment.
• Demonstrated interpersonal and communication skills with empathy.
• Proven ability to lead and develop a team.

Responsibilities

• Customer Service: Demonstrated experience in high paced customer service environment, interpersonal and communication experience and able to relate to customers with empathy.
• Teamwork: Contributes positively to team operations and working relationships.
• Leading Through Change: guiding people through uncertain times and projects that impact teams. The ability to re-design processes for effective delivery of change.
• Time Management and Flexibility: Prioritise and manage a range of work across a team, ensuring most important tasks are completed in line with regulatory and organisational timeframes, quality and priorities.
• Written and Verbal Communication: Communicates effectively with a varied audience both verbally and written.
• Leadership: Effectively leads a team to deliver organisational priorities, develop people capabilities and contribute to wider divisional outcomes.
• Demonstrated computer skills with proficiency in MS Word, Excel, Outlook and preferable in a customer billing system.

Skills

Customer service

Team leadership

Change management

Time management

Written and verbal communication

Leadership

Tools

MS Word

MS Excel

Outlook

Billing system

Job description

South Gippsland Region Water Corporation in Foster, VIC is seeking an experienced Customer Service Team Leader to oversee frontline service delivery and drive customer satisfaction across our network.

The role requires strong interpersonal skills, ability to lead through change, and proficiency in MS Word, Excel, Outlook and billing systems; you'll manage a small team, coordinate with departments and ensure tasks meet regulatory timelines.