Customer Service Team Lead — Flexible & Change‑Driven

South Gippsland Water; Foster; Hybrid; AUD 105,000 - 116,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Salary Packaging options

Work from home flexibility

Job summary

South Gippsland Water in Foster, Victoria is seeking an experienced Customer Service Team Leader to oversee frontline services and drive customer satisfaction. You will lead a small team, coordinate workflows in a high-paced environment, and ensure accurate billing practices while fostering a supportive, safe working culture.

This role offers flexible working arrangements and the chance to develop people capabilities, with base location in Foster but options to work remotely part-time.

Qualifications

• Experience in a high paced customer service environment.
• Ability to lead and develop a team, with clear communication.
• Proven capability to manage changing priorities and processes.

Responsibilities

• Lead and manage the Customer Service Team to meet service targets.
• Coordinate workflows and ensure accurate billing and customer records.
• Foster a constructive, inclusive team culture and support change initiatives.
• Demonstrate strong verbal and written communication with diverse stakeholders.

Skills

Customer service

Teamwork

Leading through change

Time management

Written and verbal communication

Leadership

Demonstrated computer skills

Tools

MS Word

Excel

Outlook

Customer billing system

Job description

South Gippsland Water in Foster, Victoria is seeking an experienced Customer Service Team Leader to oversee frontline services and drive customer satisfaction. You will lead a small team, coordinate workflows in a high-paced environment, and ensure accurate billing practices while fostering a supportive, safe working culture.

This role offers flexible working arrangements and the chance to develop people capabilities, with base location in Foster but options to work remotely part-time.